Lead - Account Manager

Freshworks
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation skills","Relationship building","Consultative approach","Adaptability"]

Manage and grow enterprise accounts in the UKI market by driving upsell, cross-sell, and renewals while meeting revenue goals. Lead complex sales cycles end-to-end and build trust with executive stakeholders through a consultative, value-focused approach. Create a future-ready pipeline with accurate forecasting, collaborate across teams to improve retention and expansion, and travel as needed to connect in person and represent Freshworks.

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Freshworks
Freshworks
6 days ago

Lead - Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Manage and grow enterprise accounts in the UKI market by driving upsell, cross-sell, and renewals while meeting revenue goals. Lead complex sales cycles end-to-end and build trust with executive stakeholders through a consultative, value-focused approach. Create a future-ready pipeline with accurate forecasting, collaborate across teams to improve retention and expansion, and travel as needed to connect in person and represent Freshworks.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Engage, discover, and drive results by growing key accounts through upsell, cross-sell, and renewals while consistently surpassing revenue goals.
  • •Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that delivers measurable business results.
  • •Lead complex end-to-end sales cycles to secure strategic wins and establish long-term partnerships.
  • •Collaborate across teams to uncover opportunities, strengthen retention, and expand customer success.
  • •Build and manage a future-ready pipeline with accurate forecasting and consistent execution, traveling as required.

Key Requirements

  • •5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory.
  • •Experience working with enterprise customers, including senior leaders, exceeding goals with a focus on long-term value creation.
  • •Consultative approach with strong presentation skills; ability to listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
  • •Strategic mindset with curiosity, collaboration, and adaptability in changing environments.
  • •Exposure to CRM, EX, CX, or ITSM solutions (a plus).
Experience:5+ yearsSaaS
Skills:CommunicationPresentation skillsRelationship buildingConsultative approachAdaptability
Languages:English
Tech Stack:CRM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor