NTT

1 day ago

Account Service Senior Specialist

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Last checked: 4 hours agoStatus: Live

Job Summary

Oversee ITIL-based service support and technical account management on a 24x7 basis, coordinating incident ownership and client account management. Manage and improve service delivery processes including incident, problem, request, change, service level, and configuration management, along with resource coordination, dispute resolution, and technical resolution communications. Lead critical projects with general direction, analyze service-level compliance trends, and support program/process development and implementation for client and internal operations.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Oversee, facilitate, and administer ITIL-based service support and/or technical account management on a 24x7 basis, coordinating incident ownership and client account management.
•Manage service delivery processes including incident, problem, request, change, service level, and configuration management.
•Coordinate resources and manage client engagement, including tactical to strategic communications during service engagements.
•Handle dispute and technical resolution management and support various levels of client communications.
•Play a key role in continuous improvement and compile/analyze reporting for service-level compliance and operational effectiveness.

Travel: Medium travel

Key Requirements

•Typically requires 6-8 years of relevant experience.
•Solid understanding of ITIL processes and principals.
•Ability to compile, analyze, and report statistical data and trends related to service level compliance and operational effectiveness.
•Undergraduate degree or an equivalent combination of education and work experience.
•Solid written and verbal skills, with ability to physically perform general office requirements.

Education:Bachelor's

Skills:CommunicationAnalytical skillsClient managementContinuous improvement

Tech Stack:ITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT