Lead CSR/Teller - Cal City - Full Time

Fifth Third Bancorp
Illinois
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer-focused communication","Confidentiality","Ethical behavior","Sound judgment","Initiative"]

Provide excellent customer service as a Lead CSR/Teller, handling complex customer requests with independent judgment and accountable risk management. Listen to customers’ needs, follow up to resolve issues, keep customer information confidential, and maintain compliance with ethics and conduct policies. Support daily operations, complete monthly cash counts, partner on FCA requests, and collaborate with the Financial Center Manager while assisting in training newly hired CSRs.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Lead CSR/Teller - Cal City - Full Time

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide excellent customer service as a Lead CSR/Teller, handling complex customer requests with independent judgment and accountable risk management. Listen to customers’ needs, follow up to resolve issues, keep customer information confidential, and maintain compliance with ethics and conduct policies. Support daily operations, complete monthly cash counts, partner on FCA requests, and collaborate with the Financial Center Manager while assisting in training newly hired CSRs.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service by listening to customers’ needs, asking questions, and guiding customers to appropriate financial solutions.
  • •Follow up on customer questions and resolve issues while maintaining timely and responsive communication.
  • •Maintain confidentiality of customer business and adhere to the Bancorp Code of Conduct and related policies.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Support daily office operations, maintain balancing records, find/correct outages, and assist in training newly hired Customer Service Representatives.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Flexibility in scheduling.
Education:High School
Skills:Customer-focused communicationConfidentialityEthical behaviorSound judgmentInitiative

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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