Maintenance & Retrofit Customer Support

Airbus
Beijing
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Negotiation","Influencing","Persuasion","Interpersonal skills","Communication skills"]

Develop and deliver scheduled maintenance services for customers, strengthen the regional footprint, and maximize customer portfolio value. Provide first-line, proximity support to Chinese customers on Service Bulletins and technical hot topics, handling urgent escalations. Manage a customer portfolio to meet cost, schedule, and quality expectations, perform on-site assistance, and drive customer satisfaction through regular communication and follow-up.

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FursaFursa
Airbus
Airbus
3 days ago

Maintenance & Retrofit Customer Support

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Job Summary

Develop and deliver scheduled maintenance services for customers, strengthen the regional footprint, and maximize customer portfolio value. Provide first-line, proximity support to Chinese customers on Service Bulletins and technical hot topics, handling urgent escalations. Manage a customer portfolio to meet cost, schedule, and quality expectations, perform on-site assistance, and drive customer satisfaction through regular communication and follow-up.
Location: Beijing
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of customers to deliver scheduled maintenance services on cost, on time, and on quality.
  • •Provide first-line proximity support to Chinese customers on Service Bulletin-related technical issues and hot topics.
  • •Drive regular communication on scheduled maintenance and the evolution of Airbus Service Bulletins, gathering feedback for continuous improvement.
  • •Investigate and escalate urgent and hot topics regarding service bulletins (upgrades and standard).
  • •Perform on-site assistance for maintenance programmes, planning evaluation, and operational services, and improve customer satisfaction through active follow-up.

Key Requirements

  • •5+ years degree level (or equivalent) education in engineering or a related discipline.
  • •Experience working in an airline/MRO in field maintenance and engineering.
  • •Knowledge of EASA Part-M regulation and general technical knowledge of aircraft maintenance and operations.
  • •Experience working across multiple functions and cultures.
  • •Excellent negotiation, influencing, and persuasion skills with advanced English (other languages a plus).
Experience:AirlineMROAircraft maintenance
Education:Bachelor's
Skills:NegotiationInfluencingPersuasionInterpersonal skillsCommunication skills
Languages:English
Tech Stack:EASA Part-M

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn