Services Lead, Stores - Full Time (Rosemere, QC, CA, J7A 3T2)

Sephora
Canada
Workplace: OnsiteFull timeCAD 21.1 - 26.4 hourlyFunction: Quality & Regulatory (Non-Software)Experience: 1-3 yearsSkills: ["Client service","Influencing peers","Providing feedback","Time management","Problem-solving"]

Lead daily sales floor execution across store departments by ensuring Beauty Advisors follow Sephora’s selling model and deliver exceptional client service. Monitor store sales performance and opportunities, support visual merchandising standards, and act as Manager on Duty on-stage to engage with clients. Drive business outcomes through strong client focus, zoning and staffing adjustments, and help with interviewing and team engagement aligned to Sephora values.

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Sephora
Sephora
1 day ago

Services Lead, Stores - Full Time (Rosemere, QC, CA, J7A 3T2)

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead daily sales floor execution across store departments by ensuring Beauty Advisors follow Sephora’s selling model and deliver exceptional client service. Monitor store sales performance and opportunities, support visual merchandising standards, and act as Manager on Duty on-stage to engage with clients. Drive business outcomes through strong client focus, zoning and staffing adjustments, and help with interviewing and team engagement aligned to Sephora values.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Ensure team members execute Sephora’s selling model and provide outstanding client service to achieve and exceed store objectives
  • •Monitor store sales performance and opportunities, aligning department team members with goals
  • •Support visual merchandising standards on the sales floor, keeping look and feel at the highest level and executing animations/updates
  • •Act as Manager on Duty on-stage when possible, engaging with staff and clients and supporting proper zoning to meet client needs
  • •Participate in interviewing as needed and support employee engagement aligned to Sephora values

Pay and Benefits

Salary: CAD 21.1 - 26.4 hourly

Key Requirements

  • •1-3 years’ experience in a similar role in a similar volume store or equivalent internal experience
  • •Proven ability to influence peers and provide feedback
  • •Demonstrated strong client service skills
  • •Demonstrated effective time management and problem-solving skills
Experience:1-3 years
Skills:Client serviceInfluencing peersProviding feedbackTime managementProblem-solving

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn