Carvana

1 week ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, then load/unload and inspect vehicles to ensure they remain safe to drive. Complete customer paperwork and add thorough notes in the customer tracking system, while consistently driving safely in line with Carvana’s CMV Driver Qualification policy. The role requires physical readiness and covers rotating days off with fixed daily shift windows.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver vehicles straight to customers’ doors using custom car haulers.
•Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure vehicles remain safe to drive.
•Complete customer paperwork and enter thorough notes in the customer tracking system.
•Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
•Meet state-specific requirements for DMV/title access and obtain additional licenses (e.g., chauffeur’s or vehicle verifier) within required timeframes.

Pay and Benefits

Salary: USD 19 - 21 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

•At least 2 years of customer-facing experience.
•Must have (or be able to obtain) a notary in your local jurisdiction within the first 90 days of employment.
•Must be at least 21 years of age and possess a valid driver’s license.
•All applicants must pass a drug test and obtain a DOT Medical Card.
•Ability to perform physically demanding tasks, including lifting/carrying/pushing/pulling items of 50lbs and frequent driving with strong visual acuity.

Experience:2+ yearsCustomer-facing

Skills:Customer serviceSafety-focusedAttention to detailCommunicationAdaptability

Licenses:NotaryChauffeur's licenseVehicle Verifier license

Certifications:DOT Medical Card

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tempe, United States

Founded: 2012

Website LinkedIn

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Carvana

1 week ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver vehicles straight to customers’ doors using custom car haulers.
•Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure vehicles remain safe to drive.
•Complete customer paperwork and enter thorough notes in the customer tracking system.
•Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
•Meet state-specific requirements for DMV/title access and obtain additional licenses (e.g., chauffeur’s or vehicle verifier) within required timeframes.

Pay and Benefits

Salary: USD 19 - 21 hourly

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

•At least 2 years of customer-facing experience.
•Must have (or be able to obtain) a notary in your local jurisdiction within the first 90 days of employment.
•Must be at least 21 years of age and possess a valid driver’s license.
•All applicants must pass a drug test and obtain a DOT Medical Card.
•Ability to perform physically demanding tasks, including lifting/carrying/pushing/pulling items of 50lbs and frequent driving with strong visual acuity.

Experience:2+ yearsCustomer-facing

Skills:Customer serviceSafety-focusedAttention to detailCommunicationAdaptability

Licenses:NotaryChauffeur's licenseVehicle Verifier license

Certifications:DOT Medical Card

Languages:English

Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tempe, United States

Founded: 2012

Website LinkedIn