Customer Service Delivery Advocate

Carvana
Texas
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Safety-focused","Attention to detail","Communication","Adaptability"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, then load/unload and inspect vehicles to ensure they remain safe to drive. Complete customer paperwork and add thorough notes in the customer tracking system, while consistently driving safely in line with Carvana’s CMV Driver Qualification policy. The role requires physical readiness and covers rotating days off with fixed daily shift windows.

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FursaFursa
Carvana
Carvana
2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, then load/unload and inspect vehicles to ensure they remain safe to drive. Complete customer paperwork and add thorough notes in the customer tracking system, while consistently driving safely in line with Carvana’s CMV Driver Qualification policy. The role requires physical readiness and covers rotating days off with fixed daily shift windows.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and inspect the car-hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Meet state-specific requirements for DMV/title access and obtain additional licenses (e.g., chauffeur’s or vehicle verifier) within required timeframes.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must have (or be able to obtain) a notary in your local jurisdiction within the first 90 days of employment.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •All applicants must pass a drug test and obtain a DOT Medical Card.
  • •Ability to perform physically demanding tasks, including lifting/carrying/pushing/pulling items of 50lbs and frequent driving with strong visual acuity.
Experience:2+ yearsCustomer-facing
Skills:Customer serviceSafety-focusedAttention to detailCommunicationAdaptability
Licenses:NotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn