Openlane

1 week ago

Bilingual Technical Customer Service Agent-Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide bilingual (English/French) customer support for a global customer service team, resolving inbound inquiries across chat, written cases, and phone. Troubleshoot technical issues such as site navigation, login, permissions, and functionality, aiming for first-contact resolution. Use CRM and contact center tools (including GDC Salesforce) to track interactions and manage cases, collaborate with cross-functional teams to expedite fixes, and handle high daily interaction volume.

Location: Montreal, Moncton

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inbound customer inquiries with timely, accurate responses.
•Initiate outbound calls to address customer concerns and ensure positive experiences.
•Work across multiple channels, including chat, written cases, and phone support.
•Assist customers with technical troubleshooting such as site navigation, login issues, permissions, and functionality across platforms.
•Use GDC Salesforce and a contact center telephony system to track interactions and manage cases while handling approximately 60–100 interactions per day.

Pay and Benefits

Salary: USD 20 - 25 hourly

Perks:Health InsuranceDentalVision401kRrspPaid LeaveParental LeaveLife Insurance

Key Requirements

•Bilingual in English and French.
•3+ years of customer service or technical support experience.
•Bachelor’s degree in business or related field (or equivalent related experience).
•Strong ability to resolve customer inquiries and manage expectations with excellent oral and written communication.
•Technical troubleshooting ability in technical applications and comfort using multiple tools at once.

Experience:3+ years

Education:Bachelor's in business

Skills:Customer-focusedCommunicationAdaptabilityOrganizationTime management

Languages:EnglishFrench

Tech Stack:SalesforceGDC SalesforceCRMContact center telephonySlackSaaS

Company Brief

Openlane

Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1999

Website LinkedIn

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Openlane

1 week ago

Bilingual Technical Customer Service Agent-Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Montreal, Moncton

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle inbound customer inquiries with timely, accurate responses.
•Initiate outbound calls to address customer concerns and ensure positive experiences.
•Work across multiple channels, including chat, written cases, and phone support.
•Assist customers with technical troubleshooting such as site navigation, login issues, permissions, and functionality across platforms.
•Use GDC Salesforce and a contact center telephony system to track interactions and manage cases while handling approximately 60–100 interactions per day.

Pay and Benefits

Salary: USD 20 - 25 hourly

Perks:Health InsuranceDentalVision401kRrspPaid LeaveParental LeaveLife Insurance

Key Requirements

•Bilingual in English and French.
•3+ years of customer service or technical support experience.
•Bachelor’s degree in business or related field (or equivalent related experience).
•Strong ability to resolve customer inquiries and manage expectations with excellent oral and written communication.
•Technical troubleshooting ability in technical applications and comfort using multiple tools at once.

Experience:3+ years

Education:Bachelor's in business

Skills:Customer-focusedCommunicationAdaptabilityOrganizationTime management

Languages:EnglishFrench

Tech Stack:SalesforceGDC SalesforceCRMContact center telephonySlackSaaS

Company Brief

Openlane

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1999

Website LinkedIn