Mashreq

4 months ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide telephone-based customer service for Mashreq's Direct Banking Centre, handling both inquiries and issues from internal and external customers. You will listen to customer needs, resolve problems on the spot, explain procedures and products, and convert opportunities into financial targets. Work within call center guidelines, collaborate with teams, and capture feedback to support product and service improvements.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Interact with customers over the telephone to understand their banking needs.
•Provide excellent customer service to achieve customer loyalty.
•Resolve problems over the telephone on the spot.
•Convert sales opportunities to meet financial targets.
•Clarify and explain procedures and products over the telephone.

Key Requirements

•1-3 contact center experience
•University Graduate (preferably with some finance / banking or maths component)
•Arabic and English
•Very customer focused
•Computer literate

Experience:BankingFinanceCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceListeningProblem-solvingTeamwork

Languages:ArabicEnglish

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

4 months ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Interact with customers over the telephone to understand their banking needs.
•Provide excellent customer service to achieve customer loyalty.
•Resolve problems over the telephone on the spot.
•Convert sales opportunities to meet financial targets.
•Clarify and explain procedures and products over the telephone.

Key Requirements

•1-3 contact center experience
•University Graduate (preferably with some finance / banking or maths component)
•Arabic and English
•Very customer focused
•Computer literate

Experience:BankingFinanceCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceListeningProblem-solvingTeamwork

Languages:ArabicEnglish

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor