Zip

5 months ago

Senior Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior Customer Success Manager role focused on managing a growing enterprise customer base across industries. You’ll collaborate with sales, implementation, engineering and product to transform how B2B purchasing is managed, delivering value through product adoption and enablement. As a product expert and problem-solver, you’ll educate customers, build relationships with key stakeholders, drive adoption, and partner with renewals to improve gross revenue retention.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Help our largest customers drive procurement success on the Zip platform.
•Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
•Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
•Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
•Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.

Pay and Benefits

Perks:Start-up EquityHealth InsuranceDental401kRemote Work

Key Requirements

•8+ years of relevant work experience in customer-facing customer success, technical account management or strategic consulting in a B2B SaaS environment.
•Procurement experience with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow.
•Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
•Strong project management skills to manage a dynamic customer portfolio.
•Creative problem solver with attention to detail and a focus on workflow efficiency.

Experience:8+ yearsSaaSProcurementEnterprise software

Skills:Interpersonal skillsProject managementProblem solvingProcess orientationTeam collaboration

Tech Stack:NetsuiteCoupaWorkdayCLMGRCJIRAServiceNow

Company Brief

Zip

Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn

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