Senior Customer Success Manager

Zip
London
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Interpersonal skills","Project management","Problem solving","Process orientation","Team collaboration"]

Senior Customer Success Manager role focused on managing a growing enterprise customer base across industries. You’ll collaborate with sales, implementation, engineering and product to transform how B2B purchasing is managed, delivering value through product adoption and enablement. As a product expert and problem-solver, you’ll educate customers, build relationships with key stakeholders, drive adoption, and partner with renewals to improve gross revenue retention.

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FursaFursa
Zip
Zip
6 months ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Senior Customer Success Manager role focused on managing a growing enterprise customer base across industries. You’ll collaborate with sales, implementation, engineering and product to transform how B2B purchasing is managed, delivering value through product adoption and enablement. As a product expert and problem-solver, you’ll educate customers, build relationships with key stakeholders, drive adoption, and partner with renewals to improve gross revenue retention.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Help our largest customers drive procurement success on the Zip platform.
  • •Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
  • •Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
  • •Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
  • •Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.

Pay and Benefits

Perks:Start-up EquityHealth InsuranceDental401kRemote Work

Key Requirements

  • •8+ years of relevant work experience in customer-facing customer success, technical account management or strategic consulting in a B2B SaaS environment.
  • •Procurement experience with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow.
  • •Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
  • •Strong project management skills to manage a dynamic customer portfolio.
  • •Creative problem solver with attention to detail and a focus on workflow efficiency.
Experience:8+ yearsSaaSProcurementEnterprise software
Skills:Interpersonal skillsProject managementProblem solvingProcess orientationTeam collaboration
Tech Stack:NetsuiteCoupaWorkdayCLMGRCJIRAServiceNow

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn