Plaud

4 months ago

Senior Community Engagement Specialist - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead and mentor Plaud’s Community Team to drive engagement and support, define and monitor KPIs, and oversee 24/7 global community operations. Partner with Product, Engineering, and Marketing to translate customer insights into roadmaps, manage escalations, and execute community programs to scale advocacy and improve user satisfaction.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead and mentor the Community Team: Manage, coach, and develop a team of community specialists. Provide ongoing feedback, training, and career development opportunities, ensuring alignment with best practices and company standards.
•Set and monitor KPIs: Define goals for community engagement, response times, sentiment trends, and knowledge base contributions. Analyze metrics to identify patterns, improve processes, and report performance to executive leadership.
•Oversee daily community operations: Ensure consistent enforcement of community guidelines and high-level responses across all platforms. Coordinate coverage schedules to deliver 24/7 global support where needed.
•Serve as a strategic voice: Champion the voice of the customer by synthesizing feedback, identifying trends, and translating insights into product roadmap recommendations. Work closely with Product, Engineering, and Marketing to prioritize user pain points and feature requests.
•Manage escalations: Act as the escalation point for complex or sensitive issues. Ensure these are addressed promptly and resolved effectively, and coordinate follow-up with relevant internal teams.

Pay and Benefits

Perks:Health Insurance401kRemote WorkPaid LeaveParental Leave

Key Requirements

•5+ years in community management, customer operations, or customer success, with at least 2 years in a leadership role; proven ability to set metrics, track performance, and report insights to senior stakeholders; exceptional written and verbal communication; strong experience managing escalations with empathy; experience collaborating cross-functionally with Product, Marketing, and Engineering.

Experience:5+ yearsAISaaS

Skills:CommunicationLeadershipAnalyticalCollaborationProblem-solving

Languages:English

Tech Stack:CursorGPT modelsGeminiClaude

Company Brief

Plaud

Builds AI-native hardware and software note-taking devices and apps (Plaud NOTE, NotePin) that record, transcribe, summarize, and extract insights from conversations to boost professional productivity.

Industry: Hardware Devices

Company Size: Medium (51 to 250 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Plaud

4 months ago

Senior Community Engagement Specialist - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead and mentor the Community Team: Manage, coach, and develop a team of community specialists. Provide ongoing feedback, training, and career development opportunities, ensuring alignment with best practices and company standards.
•Set and monitor KPIs: Define goals for community engagement, response times, sentiment trends, and knowledge base contributions. Analyze metrics to identify patterns, improve processes, and report performance to executive leadership.
•Oversee daily community operations: Ensure consistent enforcement of community guidelines and high-level responses across all platforms. Coordinate coverage schedules to deliver 24/7 global support where needed.
•Serve as a strategic voice: Champion the voice of the customer by synthesizing feedback, identifying trends, and translating insights into product roadmap recommendations. Work closely with Product, Engineering, and Marketing to prioritize user pain points and feature requests.
•Manage escalations: Act as the escalation point for complex or sensitive issues. Ensure these are addressed promptly and resolved effectively, and coordinate follow-up with relevant internal teams.

Pay and Benefits

Perks:Health Insurance401kRemote WorkPaid LeaveParental Leave

Key Requirements

•5+ years in community management, customer operations, or customer success, with at least 2 years in a leadership role; proven ability to set metrics, track performance, and report insights to senior stakeholders; exceptional written and verbal communication; strong experience managing escalations with empathy; experience collaborating cross-functionally with Product, Marketing, and Engineering.

Experience:5+ yearsAISaaS

Skills:CommunicationLeadershipAnalyticalCollaborationProblem-solving

Languages:English

Tech Stack:CursorGPT modelsGeminiClaude

Company Brief

Plaud

Industry: Hardware Devices

Company Size: Medium (51 to 250 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Funding: Bootstrapped

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn