IT Systems & Ops Engineer

Whatnot
San Francisco
Workplace: HybridFull timeUSD 100,000 - 120,000 annuallyFunction: IT Support & HelpdeskSkills: ["Problem-solving","Communication","Detail-oriented","Organizational","Cross-functional collaboration"]

Own the day-to-day IT support queue and provide local hub coverage for the Los Angeles office. Administer identity and productivity tools including Okta, Google Workspace, Slack, and Zoom, and run secure onboarding/offboarding workflows. Build automations in Jira Service Management, Okta Workflows, and iPaaS to improve efficiency. Maintain IT documentation and troubleshoot hardware and meeting-room needs while collaborating with Security and other stakeholders.

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FursaFursa
Whatnot
Whatnot
3 months ago

IT Systems & Ops Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the day-to-day IT support queue and provide local hub coverage for the Los Angeles office. Administer identity and productivity tools including Okta, Google Workspace, Slack, and Zoom, and run secure onboarding/offboarding workflows. Build automations in Jira Service Management, Okta Workflows, and iPaaS to improve efficiency. Maintain IT documentation and troubleshoot hardware and meeting-room needs while collaborating with Security and other stakeholders.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high satisfaction.
  • •Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications.
  • •Execute secure employee onboarding and offboarding processes and provide local in-person support for troubleshooting and setup.
  • •Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency.
  • •Create and maintain IT documentation (SOPs and knowledge base) and travel periodically to provide onsite support.
Travel: Low travel

Pay and Benefits

Salary: USD 100,000 - 120,000 annually
Perks:Health InsuranceDentalVisionRemote Work401kPensionParental LeaveChildcareHome Office

Key Requirements

  • •3-5 years of experience in IT support or operations roles.
  • •Hands-on Okta administration (user provisioning, SSO configuration, group management, app assignments).
  • •Google Workspace administration (user management, groups, Drive administration, security settings).
  • •Jira Service Management ticketing with demonstrated SLA management; plus Slack and Zoom administration.
  • •Experience building workflow automations (Okta Workflows, Zapier, Make, or similar iPaaS) and strong onboarding/offboarding support.
Experience:StartupsRemote and distributed teams
Skills:Problem-solvingCommunicationDetail-orientedOrganizationalCross-functional collaboration
Tech Stack:Jira Service ManagementOktaGoogle WorkspaceSlackZoomOkta WorkflowsIPaaSZapierMakeMacOSSSOSAMLSCIMOAuthZendeskFreshserviceServiceNowGoogle DriveAtlassian JiraAtlassian Confluence

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn