Whatnot

1 month ago

IT Systems & Ops Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own the day-to-day IT support queue and provide local hub coverage for the Los Angeles office. Administer identity and productivity tools including Okta, Google Workspace, Slack, and Zoom, and run secure onboarding/offboarding workflows. Build automations in Jira Service Management, Okta Workflows, and iPaaS to improve efficiency. Maintain IT documentation and troubleshoot hardware and meeting-room needs while collaborating with Security and other stakeholders.

Location: Los Angeles

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high satisfaction.
•Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications.
•Execute secure employee onboarding and offboarding processes and provide local in-person support for troubleshooting and setup.
•Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency.
•Create and maintain IT documentation (SOPs and knowledge base) and travel periodically to provide onsite support.

Travel: Low travel

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Perks:Health InsuranceDentalVisionRemote Work401kPensionParental LeaveChildcareHome Office

Key Requirements

•3-5 years of experience in IT support or operations roles.
•Hands-on Okta administration (user provisioning, SSO configuration, group management, app assignments).
•Google Workspace administration (user management, groups, Drive administration, security settings).
•Jira Service Management ticketing with demonstrated SLA management; plus Slack and Zoom administration.
•Experience building workflow automations (Okta Workflows, Zapier, Make, or similar iPaaS) and strong onboarding/offboarding support.

Experience:StartupsRemote and distributed teams

Skills:Problem-solvingCommunicationDetail-orientedOrganizationalCross-functional collaboration

Tech Stack:Jira Service ManagementOktaGoogle WorkspaceSlackZoomOkta WorkflowsIPaaSZapierMakeMacOSSSOSAMLSCIMOAuthZendeskFreshserviceServiceNowGoogle DriveAtlassian JiraAtlassian Confluence

Company Brief

Whatnot

Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn

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Whatnot

1 month ago

IT Systems & Ops Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Los Angeles

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high satisfaction.
•Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications.
•Execute secure employee onboarding and offboarding processes and provide local in-person support for troubleshooting and setup.
•Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency.
•Create and maintain IT documentation (SOPs and knowledge base) and travel periodically to provide onsite support.

Travel: Low travel

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Perks:Health InsuranceDentalVisionRemote Work401kPensionParental LeaveChildcareHome Office

Key Requirements

•3-5 years of experience in IT support or operations roles.
•Hands-on Okta administration (user provisioning, SSO configuration, group management, app assignments).
•Google Workspace administration (user management, groups, Drive administration, security settings).
•Jira Service Management ticketing with demonstrated SLA management; plus Slack and Zoom administration.
•Experience building workflow automations (Okta Workflows, Zapier, Make, or similar iPaaS) and strong onboarding/offboarding support.

Experience:StartupsRemote and distributed teams

Skills:Problem-solvingCommunicationDetail-orientedOrganizationalCross-functional collaboration

Tech Stack:Jira Service ManagementOktaGoogle WorkspaceSlackZoomOkta WorkflowsIPaaSZapierMakeMacOSSSOSAMLSCIMOAuthZendeskFreshserviceServiceNowGoogle DriveAtlassian JiraAtlassian Confluence

Company Brief

Whatnot

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn