Renewals Manager

Darktrace
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation skills","Time management","Independent work","Problem-solving"]

Own the renewal process for a portfolio of named accounts, driving on-time renewals, customer retention, and expansion. Partner with Technical Success and Sales to assess renewal risk, create mitigation plans, and deliver accurate renewal and expansion forecasts. Identify upsell and cross-sell opportunities aligned to customer needs, keep renewal notes and contract requests accurate in Sparta, and use Darktrace Academy training to strengthen product knowledge and serve as a commercial resource on renewal calls.

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FursaFursa
Darktrace
Darktrace
10 hours ago

Renewals Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own the renewal process for a portfolio of named accounts, driving on-time renewals, customer retention, and expansion. Partner with Technical Success and Sales to assess renewal risk, create mitigation plans, and deliver accurate renewal and expansion forecasts. Identify upsell and cross-sell opportunities aligned to customer needs, keep renewal notes and contract requests accurate in Sparta, and use Darktrace Academy training to strengthen product knowledge and serve as a commercial resource on renewal calls.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of existing customers to ensure on-time renewals and drive retention.
  • •Collaborate with Customer Success to assess renewal risk and develop mitigation plans for at-risk deals.
  • •Identify, nurture, and negotiate upsell and cross-sell opportunities aligned to customers’ evolving use cases.
  • •Deliver accurate renewal and expansion forecasts weekly, monthly, and quarterly to the Renewal Director.
  • •Update renewal notes in Sparta and ensure contract requests are reviewed correctly.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid ParentalPet InsuranceLife InsuranceCommuter Benefits401kEmployee Assistance

Key Requirements

  • •2-3 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
  • •Strong communication and presentation skills with the ability to engage senior business professionals across industries.
  • •Ability to manage time well, work independently, and collaborate effectively as part of a team.
  • •Proficiency in solving problems and adapting to changing circumstances while making proactive decisions within boundaries.
  • •Familiarity with enterprise networking technology and a foundational understanding of cybersecurity concepts; Salesforce experience is preferred.
Experience:CybersecurityEnterprise networkingCustomer successTechnical account managementClient serviceBusiness development
Skills:CommunicationPresentation skillsTime managementIndependent workProblem-solving
Tech Stack:SalesforceSparta

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn