Sr. CS Strategy & Operations Analyst

DocuSign
São Paulo
Workplace: HybridFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Strong business acumen","Cross-functional collaboration","Effective communication","Results-driven","Self-motivated"]

Drive hypothesis-driven analytics and quantitative projects for Customer Success strategy and operations, partnering cross-functionally with Sales, Marketing, Finance, and HR. Build predictive models for churn and retention ACV, track performance vs. annual plans, and surface risks and opportunities through dashboards and executive reporting. Define KPIs and governance, operationalize go-to-market strategies end-to-end, and apply AI tools to improve productivity and forecasting.

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FursaFursa
DocuSign
DocuSign
4 days ago

Sr. CS Strategy & Operations Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Drive hypothesis-driven analytics and quantitative projects for Customer Success strategy and operations, partnering cross-functionally with Sales, Marketing, Finance, and HR. Build predictive models for churn and retention ACV, track performance vs. annual plans, and surface risks and opportunities through dashboards and executive reporting. Define KPIs and governance, operationalize go-to-market strategies end-to-end, and apply AI tools to improve productivity and forecasting.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Lead hypothesis-driven, quantitative projects end-to-end, ensuring cross-team collaboration.
  • •Develop quantitative models to predict business performance, support long-range planning, and identify opportunities for improvement.
  • •Partner with Finance and strategy & ops on annual financial planning, including setting CS performance targets (Churn, Retention ACV, GRR).
  • •Design, build, and maintain forecasting models for predicting churn and retention ACV, and support dashboard/executive reporting for CS metrics.
  • •Support Customer Success operations processes such as annual planning and quarterly business reviews, and operationalize go-to-market strategies end-to-end.

Key Requirements

  • •Bachelor's degree in Computer Science, Business Information Systems, Business Administration, Finance, Economics, Applied Mathematics/Statistics, Econometrics, or a closely related field.
  • •5+ years of experience in data engineering, insights and reporting, or analytics with increasing responsibility.
  • •Experience directly supporting a GTM organization and driving projects end-to-end.
  • •Proficiency with SQL, Excel, and data visualization tools such as Tableau, Looker, or Power BI.
  • •Experience with Customer Success and Renewal metrics (e.g., GRR, NRR, BOR, churn rate) and SaaS business models.
Experience:5+ yearsGTMSaaS
Education:Bachelor's in Computer Science, Business Information Systems, Business Administration, Finance, Economics, Applied Mathematics or Statistics, Econometrics
Skills:Strong business acumenCross-functional collaborationEffective communicationResults-drivenSelf-motivated
Languages:En-us
Tech Stack:SQLExcelTableauLookerPower BISalesforceGainsightRPython

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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