Service Writer

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Content & Editorial (Writing/Editing)Experience: 3-4 yearsEducation: high_schoolSkills: ["Customer focus","Relationship building","Problem-solving","Communication","Adaptability"]

Schedule rentals, write customer damage work orders, and order parts while maintaining high customer service standards. Serve as a point of contact for inbound leads, guiding customers through the rental process and nurturing relationships with contractors and construction company principals. Work with the service manager to manage customer and internal work orders, promptly handle inquiries and complaints, and develop sales strategies that grow market share and improve customer experience.

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EquipmentShare
EquipmentShare
1 day ago

Service Writer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Schedule rentals, write customer damage work orders, and order parts while maintaining high customer service standards. Serve as a point of contact for inbound leads, guiding customers through the rental process and nurturing relationships with contractors and construction company principals. Work with the service manager to manage customer and internal work orders, promptly handle inquiries and complaints, and develop sales strategies that grow market share and improve customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager with managing customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Expand and maintain customer relationships to drive satisfaction and improve customer outcomes.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and communications; develop sales strategies to increase market share.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays401kCompany MatchTool ReimbursementsBoot ReimbursementsGym MembershipWellness StipendVolunteer Time

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •High School diploma or equivalent.
  • •Strong interpersonal and problem-solving skills, with a customer-first mindset.
  • •Energized by building, nurturing, and maintaining customer relationships throughout the rental process.
  • •Adapt to a fast-paced, growing company and stay continuously educated on EquipmentShare products and services.
Experience:3-4 yearsConstructionEquipment rentalCustomer serviceSales
Education:High School
Skills:Customer focusRelationship buildingProblem-solvingCommunicationAdaptability
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn