Liminal

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of new and existing customer accounts, ensuring they get maximum value from Liminal’s verified intelligence. Build trusted, multi-threaded relationships across advisory, research, product, and sales teams; lead onboarding, health scoring, activation, and recurring business reviews. Monitor usage, adoption, and credit consumption to drive renewals, tier upgrades, and expansion, while intervening early to prevent churn and translating customer needs into product improvements.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of new and existing accounts as a trusted advisor, building durable multi-threaded relationships.
•Lead day-to-day customer relationships and coordinate across advisory, research, product, and sales teams to bring relevant intelligence.
•Partner with customers to translate market questions into outcomes through game plan refreshes, battle card updates, and Coach AI sessions.
•Drive adoption by running a 90-day onboarding, monitoring usage patterns, and identifying expansion opportunities such as tier upgrades.
•Monitor credit consumption and churn signals, run recurring business reviews, keep account data current in HubSpot, and represent customer needs to Product.

Pay and Benefits

Salary: USD 95,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•3+ years of professional experience in customer-facing roles, including 2+ years as a Customer Success Manager in B2B SaaS.
•Commitment to customer experience with a focus on customer success and measuring outcomes.
•Experience with usage-based, consumption, or credit-based commercial models and retention/expansion outcomes.
•Comfort with data to read usage patterns, spot leading churn indicators, and segment accounts by behavior.
•Experience managing stakeholders from analysts to executives in enterprise accounts.

Experience:3+ yearsB2B SaaSAICustomer success

Skills:Customer experience focusRelationship buildingData analysisStakeholder managementProblem diagnosis

Tech Stack:HubSpotAIMCP

Company Brief

Liminal

Provides developer infrastructure for decentralized identity and verifiable credentials, enabling applications to issue, verify, and manage privacy-preserving digital credentials and authentication flows using modern cryptographic standards.

Industry: Blockchain & Web3

Website

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Liminal

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a portfolio of new and existing accounts as a trusted advisor, building durable multi-threaded relationships.
•Lead day-to-day customer relationships and coordinate across advisory, research, product, and sales teams to bring relevant intelligence.
•Partner with customers to translate market questions into outcomes through game plan refreshes, battle card updates, and Coach AI sessions.
•Drive adoption by running a 90-day onboarding, monitoring usage patterns, and identifying expansion opportunities such as tier upgrades.
•Monitor credit consumption and churn signals, run recurring business reviews, keep account data current in HubSpot, and represent customer needs to Product.

Pay and Benefits

Salary: USD 95,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•3+ years of professional experience in customer-facing roles, including 2+ years as a Customer Success Manager in B2B SaaS.
•Commitment to customer experience with a focus on customer success and measuring outcomes.
•Experience with usage-based, consumption, or credit-based commercial models and retention/expansion outcomes.
•Comfort with data to read usage patterns, spot leading churn indicators, and segment accounts by behavior.
•Experience managing stakeholders from analysts to executives in enterprise accounts.

Experience:3+ yearsB2B SaaSAICustomer success

Skills:Customer experience focusRelationship buildingData analysisStakeholder managementProblem diagnosis

Tech Stack:HubSpotAIMCP

Company Brief

Liminal

Industry: Blockchain & Web3

Website