Customer Success Manager - Brasil

Insider
Brazil
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Training","Consulting","Portfolio management"]

Customer Success Manager for Brazil responsabilités include driving adoption, usage, and value recognition across partners; manage portfolio relationships, train partners, and consult on product usage while coordinating with onboarding, TAM, and account management teams in a hybrid, global SaaS environment.

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FursaFursa
Insider
Insider
9 months ago

Customer Success Manager - Brasil

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Customer Success Manager for Brazil responsabilités include driving adoption, usage, and value recognition across partners; manage portfolio relationships, train partners, and consult on product usage while coordinating with onboarding, TAM, and account management teams in a hybrid, global SaaS environment.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Orchestrate efforts to keep adoption and usage high while driving value recognition.
  • •Provide best use cases to partners, assist with panel usage, train new partners, and consult on product usage according to partners’ needs.
  • •Share expertise with the team and lead internal projects, even as this isn’t a management role.
  • •Bring portfolio management and relationship-building skills to manage long-term partnerships and ensure success.
  • •Read API documentation and understand basic data structures and data flows to support partner success.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRemote WorkLearning Budget

Key Requirements

  • •University degree in Business, Marketing, Engineering, or related fields; an MBA is preferred
  • •4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment
  • •Knowledge or experience with digital marketing, martech, or advertising
  • •Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus)
  • •Strategic thinking with excellent project management skills
Experience:4+ yearsSaaSCustomer-facingMarketing
Education:Bachelor's
Skills:CommunicationRelationship-buildingTrainingConsultingPortfolio management
Languages:EnglishPortugueseSpanish
Tech Stack:APIHTMLCSSXMLData structures

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website