Insider

8 months ago

Customer Success Manager - Brasil

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer Success Manager for Brazil responsabilités include driving adoption, usage, and value recognition across partners; manage portfolio relationships, train partners, and consult on product usage while coordinating with onboarding, TAM, and account management teams in a hybrid, global SaaS environment.

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Orchestrate efforts to keep adoption and usage high while driving value recognition.
•Provide best use cases to partners, assist with panel usage, train new partners, and consult on product usage according to partners’ needs.
•Share expertise with the team and lead internal projects, even as this isn’t a management role.
•Bring portfolio management and relationship-building skills to manage long-term partnerships and ensure success.
•Read API documentation and understand basic data structures and data flows to support partner success.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRemote WorkLearning Budget

Key Requirements

•University degree in Business, Marketing, Engineering, or related fields; an MBA is preferred
•4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment
•Knowledge or experience with digital marketing, martech, or advertising
•Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus)
•Strategic thinking with excellent project management skills

Experience:4+ yearsSaaSCustomer-facingMarketing

Education:Bachelor's

Skills:CommunicationRelationship-buildingTrainingConsultingPortfolio management

Languages:EnglishPortugueseSpanish

Tech Stack:APIHTMLCSSXMLData structures

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

Loading job details...

Preparing the role view and application actions.

Insider

8 months ago

Customer Success Manager - Brasil

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Orchestrate efforts to keep adoption and usage high while driving value recognition.
•Provide best use cases to partners, assist with panel usage, train new partners, and consult on product usage according to partners’ needs.
•Share expertise with the team and lead internal projects, even as this isn’t a management role.
•Bring portfolio management and relationship-building skills to manage long-term partnerships and ensure success.
•Read API documentation and understand basic data structures and data flows to support partner success.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityRemote WorkLearning Budget

Key Requirements

•University degree in Business, Marketing, Engineering, or related fields; an MBA is preferred
•4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment
•Knowledge or experience with digital marketing, martech, or advertising
•Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus)
•Strategic thinking with excellent project management skills

Experience:4+ yearsSaaSCustomer-facingMarketing

Education:Bachelor's

Skills:CommunicationRelationship-buildingTrainingConsultingPortfolio management

Languages:EnglishPortugueseSpanish

Tech Stack:APIHTMLCSSXMLData structures

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website