Customer Success Manager II

Akamai Technologies
Munich
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Strategic leadership","Initiative","Organizational skills","Problem-solving","Analytical skills","Communication","Presentation skills","Listening","Growth mindset"]

Own high-value customer accounts as the primary point of contact, driving product adoption and guiding customers through success milestones to realize value. Lead regular meetings, handle escalations, run QBRs, and use customer health and usage data to mitigate churn and identify expansion opportunities. Partner with internal teams and Sales on renewals, and manage customers across the DACH region in person and virtually, measuring success through adoption, renewals, and profitable growth.

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Akamai Technologies
Akamai Technologies
1 day ago

Customer Success Manager II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own high-value customer accounts as the primary point of contact, driving product adoption and guiding customers through success milestones to realize value. Lead regular meetings, handle escalations, run QBRs, and use customer health and usage data to mitigate churn and identify expansion opportunities. Partner with internal teams and Sales on renewals, and manage customers across the DACH region in person and virtually, measuring success through adoption, renewals, and profitable growth.
Location: Munich
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary trusted point of contact for key customer stakeholders, building relationships and driving customer success.
  • •Act as day-to-day account owner, running regular internal and external meetings, managing escalations, and leading QBRs.
  • •Lead value-based outcomes and success planning to help customers adopt and operationalize products and achieve business goals.
  • •Monitor customer health and usage to identify risks, secure renewals, and find expansion opportunities.
  • •Partner with Sales on renewal activities and manage DACH Region customers in person and virtual.

Key Requirements

  • •Relatable Customer Success experience.
  • •Solid understanding of internet and cloud computing, content delivery, and cyber security technologies.
  • •Excellent organizational, problem-solving, and analytical skills.
  • •Proven ability to develop long-term, strategic customer relationships, including c-level stakeholders, with strong customer-facing experience.
  • •Fluency in both German and business English; exceptional listening, communication, and presentation skills.
Experience:Customer successInternet & cloud
Skills:Relationship buildingStrategic leadershipInitiativeOrganizational skillsProblem-solvingAnalytical skillsCommunicationPresentation skillsListeningGrowth mindset
Languages:GermanEnglish
Tech Stack:Cloud computingContent deliveryCyber security

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn