Technical Support Engineer (Hybrid/Columbia MD)

Tenable
Columbia
Workplace: HybridFull timeUSD 33.17 - 44.39 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Customer-focused mindset","Prioritization"]

Bridge Tenable’s products and customers by troubleshooting and resolving complex technical inquiries across vulnerability assessment and compliance auditing environments. Analyze vulnerability scan results, system audits, and log events, recreate customer issues in a lab for engineering review, and provide clear, actionable explanations. Partner with cross-functional teams including Sales, Customer Advocacy, R&D, and Operations, while maintaining product expertise, publishing solution knowledge, and driving continual case-resolution improvements using remote troubleshooting.

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Tenable
Tenable
19 hours ago

Technical Support Engineer (Hybrid/Columbia MD)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Bridge Tenable’s products and customers by troubleshooting and resolving complex technical inquiries across vulnerability assessment and compliance auditing environments. Analyze vulnerability scan results, system audits, and log events, recreate customer issues in a lab for engineering review, and provide clear, actionable explanations. Partner with cross-functional teams including Sales, Customer Advocacy, R&D, and Operations, while maintaining product expertise, publishing solution knowledge, and driving continual case-resolution improvements using remote troubleshooting.
Location: Columbia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot, analyze, and resolve customer technical inquiries for vulnerability assessment and compliance auditing software, ensuring timely problem resolution.
  • •Analyze vulnerability scan results, system audits, and log events, and explain findings with clear, concise, actionable guidance.
  • •Recreate customer software issues in a lab environment to support engineering assessment and feedback loops into Product Management and R&D.
  • •Use remote troubleshooting techniques and maintain in-depth knowledge of Tenable products and information security best practices.
  • •Create and publish reusable solution knowledge, maintain product/process familiarity, and track personal performance metrics.

Pay and Benefits

Salary: USD 33.17 - 44.39 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceLife Insurance401kEducation AssistanceParental LeavePaid LeaveEapPaid Holidays

Key Requirements

  • •Bachelor’s degree in a technical field or equivalent experience.
  • •2+ years professional experience with networking (TCP/IP) plus Linux/Unix and Windows administration, patch deployment, and system configuration.
  • •Experience providing technical support to enterprise clients, troubleshooting complex production/customer issues (network security experience a plus).
  • •Interest in and willingness to work with AI and Large Language Models (LLMs) to accelerate case resolution and improve customer experience.
  • •Strong analytical and problem-solving skills with excellent written and verbal communication and the ability to manage multiple priorities.
Experience:2+ years
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationCustomer-focused mindsetPrioritization
Languages:SpanishPortuguese
Tech Stack:TCP/IPLinux/UnixMacOSWindowsPatch deploymentSystem configurationNessusJIRASalesforceZendeskSplunkElasticSearchSEIMOracleMySQLMSSQLSQLVMWareHyper-VAmazon AWS

Company Brief

Tenable
Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbia, United States
Founded: 2002
WebsiteLinkedIn