Retool

1 month ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 37 minutes agoStatus: Live

Job Summary

Strategic post-sale role focusing on growth within Retool’s largest enterprise accounts. Build executive relationships, identify expansion opportunities, run structured growth programs, and coordinate cross-functional teams to drive measurable business impact without owning renewals or extensive production work.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the post-sale growth journey for a portfolio of large enterprise accounts, serving as the primary strategic point of contact.
•Build and deepen executive relationships across accounts, connecting Retool’s platform to real, quantified business outcomes.
•Lead whitespace analysis to identify untapped teams, use cases, and workflows within accounts, and design structured growth programs to expand Retool’s footprint.
•Drive internal marketing initiatives within customer organizations—including events, roundtables, and executive briefings—to build awareness and generate internal champions.
•Identify and surface qualified expansion opportunities for Account Executives, including leads for Professional Services engagements and new product areas.

Pay and Benefits

Salary: USD 224,000 - 287,400 annually

Equity and Bonus:Equity

Perks:Health InsuranceRemote Work401kDentalVision

Key Requirements

•5+ years of experience in Customer Success, Strategic Account Management, or a growth-oriented post-sale role at a B2B SaaS company.

Experience:5+ yearsSaaSEnterprise softwareB2B

Skills:CommunicationRelationship-buildingStrategic thinkingInfluencingPresentation

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Retool

1 month ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 37 minutes agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the post-sale growth journey for a portfolio of large enterprise accounts, serving as the primary strategic point of contact.
•Build and deepen executive relationships across accounts, connecting Retool’s platform to real, quantified business outcomes.
•Lead whitespace analysis to identify untapped teams, use cases, and workflows within accounts, and design structured growth programs to expand Retool’s footprint.
•Drive internal marketing initiatives within customer organizations—including events, roundtables, and executive briefings—to build awareness and generate internal champions.
•Identify and surface qualified expansion opportunities for Account Executives, including leads for Professional Services engagements and new product areas.

Pay and Benefits

Salary: USD 224,000 - 287,400 annually

Equity and Bonus:Equity

Perks:Health InsuranceRemote Work401kDentalVision

Key Requirements

•5+ years of experience in Customer Success, Strategic Account Management, or a growth-oriented post-sale role at a B2B SaaS company.

Experience:5+ yearsSaaSEnterprise softwareB2B

Skills:CommunicationRelationship-buildingStrategic thinkingInfluencingPresentation

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn