3 days ago

Head of Customer Education

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead the Customer Education organization, unifying Recruiting Operations Consulting, Academy, and Product Enablement under one coherent education strategy. You’ll oversee customer-facing consulting and digital programs, build education and certification pathways, and translate product context into practical training for CS and Sales teams. Starting hands-on while managing ICs and early leaders, you’ll create the operating model, infrastructure, and cross-functional alignment to scale globally.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Director level

Key Responsibilities

•Oversee Recruiting Operations Consulting and ensure 1:1 engagements drive real value while feeding insights into Academy content.
•Partner with Professional Services to scope and deliver paid RecOps engagements, including packaging, engagement boundaries, and segment-based evolution.
•Own Academy content strategy and build new programs, including a product certification path and digital programs delivered via in-app and email.
•Build out Product Enablement to translate product context for CSMs and AEs, improve onboarding, and address continuous shipping needs for field teams.
•Create the operating infrastructure for all three functions (intake, engagement frameworks, capacity planning), scale leadership layers, and represent CE externally.

Pay and Benefits

Salary: USD 170,000 - 276,000 annually

Equity and Bonus:Equity

Perks:EquityHealth Insurance401k MatchPaid LeaveLearning Budget

Key Requirements

•Strong leadership and the ability to develop leaders while maintaining a high bar without micromanaging.
•Experience building and scaling Recruiting Operations, Customer Success, or Customer Education functions.
•Ability to design operating models across multiple functions, deciding what to share vs. keep separate without over-engineering.
•Comfort communicating clearly in a writing-heavy environment and serving as a final bar for educational content.
•Strong cross-functional partnership skills with CS, Sales, Product, and Marketing, including credible peer-level collaboration.

Experience:Customer educationCustomer successRecruiting operations

Skills:LeadershipCommunicationCross-functional collaborationOperating model designWriting

Tech Stack:LMSWebinarsIn-appEmail

Company Brief

Ashby

Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Ashby

3 days ago

Head of Customer Education

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Director level

Key Responsibilities

•Oversee Recruiting Operations Consulting and ensure 1:1 engagements drive real value while feeding insights into Academy content.
•Partner with Professional Services to scope and deliver paid RecOps engagements, including packaging, engagement boundaries, and segment-based evolution.
•Own Academy content strategy and build new programs, including a product certification path and digital programs delivered via in-app and email.
•Build out Product Enablement to translate product context for CSMs and AEs, improve onboarding, and address continuous shipping needs for field teams.
•Create the operating infrastructure for all three functions (intake, engagement frameworks, capacity planning), scale leadership layers, and represent CE externally.

Pay and Benefits

Salary: USD 170,000 - 276,000 annually

Equity and Bonus:Equity

Perks:EquityHealth Insurance401k MatchPaid LeaveLearning Budget

Key Requirements

•Strong leadership and the ability to develop leaders while maintaining a high bar without micromanaging.
•Experience building and scaling Recruiting Operations, Customer Success, or Customer Education functions.
•Ability to design operating models across multiple functions, deciding what to share vs. keep separate without over-engineering.
•Comfort communicating clearly in a writing-heavy environment and serving as a final bar for educational content.
•Strong cross-functional partnership skills with CS, Sales, Product, and Marketing, including credible peer-level collaboration.

Experience:Customer educationCustomer successRecruiting operations

Skills:LeadershipCommunicationCross-functional collaborationOperating model designWriting

Tech Stack:LMSWebinarsIn-appEmail

Company Brief

Ashby

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2018

Glassdoor: 4.6

Website LinkedIn Glassdoor