Lumen

5 days ago

Manager Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead a customer-facing Tier 2 technical support team for Lumen’s NaaS portfolio, driving timely, high-quality resolution of activation and post-activation issues. Balance operational execution, team development, and customer experience while triaging system fallout and order exceptions. Partner with Service Delivery, Engineering, IT, Automation, and Account teams to fix systemic defects, improve order flow-through, monitor network health, and deliver performance readouts and recommendations.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a blended Tier 2 support team of System Engineers and Activation Technicians.
•Set expectations, priorities, and performance standards aligned to service-level and operational goals.
•Own the identification, triage, and resolution of system fallout and order exceptions across activation workflows.
•Coordinate cross-functionally with IT, Engineering, and Automation to resolve systemic defects and improve order flow-through.
•Monitor network health, analyze operational issues, drive automation to improve efficiency, and deliver operational readouts, performance metrics, and recommendations to leadership.

Pay and Benefits

Salary: USD 105,786 - 155,152 annually

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

•Bachelor’s Degree and 3+ years of related business operations management experience.
•Proven leader with a passion for leveraging AI, automation, and emerging technologies to transform operations and improve efficiency.
•Proven track record of leading teams through transformation, organizational change, and implementation of new operating models, processes, and technologies.
•Skilled at developing talent, aligning teams around a common vision, and creating an environment where innovation, adaptability, and operational excellence thrive.
•Excellent communication and executive presence, with the ability to influence stakeholders and provide strategic recommendations to senior leadership.

Experience:3+ years

Education:Bachelor's

Skills:LeadershipAccountabilityCollaborationInclusionContinuous improvementCommunicationExecutive presenceStrategic thinkingTeam development

Tech Stack:AIAutomationAPISystem automation

Company Brief

Lumen

Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.

Industry: Telecommunications

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Monroe, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Lumen

5 days ago

Manager Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a blended Tier 2 support team of System Engineers and Activation Technicians.
•Set expectations, priorities, and performance standards aligned to service-level and operational goals.
•Own the identification, triage, and resolution of system fallout and order exceptions across activation workflows.
•Coordinate cross-functionally with IT, Engineering, and Automation to resolve systemic defects and improve order flow-through.
•Monitor network health, analyze operational issues, drive automation to improve efficiency, and deliver operational readouts, performance metrics, and recommendations to leadership.

Pay and Benefits

Salary: USD 105,786 - 155,152 annually

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

•Bachelor’s Degree and 3+ years of related business operations management experience.
•Proven leader with a passion for leveraging AI, automation, and emerging technologies to transform operations and improve efficiency.
•Proven track record of leading teams through transformation, organizational change, and implementation of new operating models, processes, and technologies.
•Skilled at developing talent, aligning teams around a common vision, and creating an environment where innovation, adaptability, and operational excellence thrive.
•Excellent communication and executive presence, with the ability to influence stakeholders and provide strategic recommendations to senior leadership.

Experience:3+ years

Education:Bachelor's

Skills:LeadershipAccountabilityCollaborationInclusionContinuous improvementCommunicationExecutive presenceStrategic thinkingTeam development

Tech Stack:AIAutomationAPISystem automation

Company Brief

Lumen

Industry: Telecommunications

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Monroe, United States

Website LinkedIn