Intercom

1 month ago

Senior / Principal Demo Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 24 minutes agoStatus: Live

Job Summary

Lead the Fin demo platform powering AI-based demos across multiple channels. Own multi-tenant demo environments, seed data, integrations, and reusable blocks; collaborate with product, GTM, and Enablement to train the field and accelerate revenue. Build scalable demo features, templates, and scripts to empower Solutions Engineers and AEs, while aligning demos with product roadmap and market messaging.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Own the Fin demo platform end-to-end with multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails for reliable, fast demos.
•Build first-class demo features into Fin, creating UI/workflows for SEs to spin up and tailor demo accounts quickly.
•Use AI to prepare demos by researching prospects, synthesizing org structures and conversations, and auto-configuring demos for specific verticals and use cases.
•Develop templates, libraries, and scripting hooks so SEs can create complex demo scenarios safely and efficiently.
•Collaborate with Enablement to design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than industry norms.

Pay and Benefits

Salary: USD 268,200 - 320,350 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRsusPaid LeaveParental LeaveBicycle Storage

Key Requirements

•6+ years building software in a customer-facing technical role (Solutions Engineering, Developer Relations, Founding Engineer, or similar).
•Hands-on AI/LLM product experience with experience in RAG, tools, agents, and evals.

Experience:6+ yearsAISaaS

Skills:CommunicationCollaborationProblem-solvingPresentationStorytelling

Languages:English

Tech Stack:TypeScriptRubyGoPythonRESTAPIsSDKsClaude CodeLLMsAI

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

1 month ago

Senior / Principal Demo Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 24 minutes agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Own the Fin demo platform end-to-end with multi-tenant mock workspaces, seeded data, configuration, reset infrastructure, and guardrails for reliable, fast demos.
•Build first-class demo features into Fin, creating UI/workflows for SEs to spin up and tailor demo accounts quickly.
•Use AI to prepare demos by researching prospects, synthesizing org structures and conversations, and auto-configuring demos for specific verticals and use cases.
•Develop templates, libraries, and scripting hooks so SEs can create complex demo scenarios safely and efficiently.
•Collaborate with Enablement to design hands-on training, demo libraries, and certification paths that ramp SEs and AEs faster than industry norms.

Pay and Benefits

Salary: USD 268,200 - 320,350 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRsusPaid LeaveParental LeaveBicycle Storage

Key Requirements

•6+ years building software in a customer-facing technical role (Solutions Engineering, Developer Relations, Founding Engineer, or similar).
•Hands-on AI/LLM product experience with experience in RAG, tools, agents, and evals.

Experience:6+ yearsAISaaS

Skills:CommunicationCollaborationProblem-solvingPresentationStorytelling

Languages:English

Tech Stack:TypeScriptRubyGoPythonRESTAPIsSDKsClaude CodeLLMsAI

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn