Rider Senior Supervisor

Delivery Hero
Turkey
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Persuasion","Problem-solving","Planning","Follow-up"]

Manage end-to-end rider/3PL field operations by coordinating with central teams and overseeing rider onboarding, compliance, and training follow-ups. Conduct field rider audits, organize working hours based on regional needs, and support recruitment of riders for different areas. Track regional performance metrics, take corrective actions when needed, and monitor rider equipment and inventory processes to ensure smooth delivery operations.

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FursaFursa
Delivery Hero
Delivery Hero
4 days ago

Rider Senior Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage end-to-end rider/3PL field operations by coordinating with central teams and overseeing rider onboarding, compliance, and training follow-ups. Conduct field rider audits, organize working hours based on regional needs, and support recruitment of riders for different areas. Track regional performance metrics, take corrective actions when needed, and monitor rider equipment and inventory processes to ensure smooth delivery operations.
Location: Turkey
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Be responsible for 3PL and FL courier/rider operations in the field.
  • •Coordinate with central teams to follow up rider retention/engagement and compliance processes.
  • •Perform field rider inspections/audits.
  • •Organize riders’ working hours according to regional needs and support rider sourcing for regions.
  • •Track regional performance KPIs periodically, take actions when needed, and monitor rider equipment and inventory processes.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Bachelor’s degree from a university program.
  • •Experience in logistics field operations.
  • •Preferably have experience in rider/courier operations.
  • •Ability to use Microsoft Office—especially Excel—and perform planning and follow-up.
  • •Strong communication plus persuasion and problem-solving skills; B class driver’s license (preferably with SRC and Psikoteknik documents) and able to adapt to flexible hours and high workload.
Experience:LogisticsField operations3PLRider operations
Education:Bachelor's
Skills:CommunicationPersuasionProblem-solvingPlanningFollow-up
Licenses:B sınıfı ehliyetSRC belgesiPsikoteknik belgesi
Languages:Turkish
Tech Stack:Microsoft OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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