HelloFresh

1 month ago

Customer Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the customer experience function for a scaling DTC/ecommerce business, driving CX improvements, automation, and cross-functional collaboration to enhance satisfaction, optimize support operations, and reflect the voice of the customer in key business decisions.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Deputise for the CX Lead, running the function with confidence and independence
•Make sound judgement calls, bringing solutions rather than problems
•Keep the team and wider business informed proactively
•Own and deliver monthly CX reports with clear, actionable recommendations
•Monitor sentiment and provide early warning signals for product, process, or reputation issues

Pay and Benefits

Perks:Health InsuranceLife InsuranceLearning BudgetRemote WorkWellness Stipend

Key Requirements

•4–6 years in a customer experience role, with meaningful time in a scaling DTC or ecommerce business where processes were being built rather than inherited
•Proven ability to lead a function independently as a deputy or senior individual contributor
•Excellent written communication skills, with the ability to adapt tone across different platforms and audiences
•Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk
•Skilled at turning customer insights into clear, well-contextualised reports with actionable recommendations

Experience:4-6 yearsEcommerceRetailDirect-to-consumer

Skills:CommunicationLeadershipAnalytical thinkingProblem-solvingOrganization

Languages:English

Tech Stack:GorgiasZendeskFreshdeskAutomationAI tooling

Company Brief

HelloFresh

HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.6

Website LinkedIn

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HelloFresh

1 month ago

Customer Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Deputise for the CX Lead, running the function with confidence and independence
•Make sound judgement calls, bringing solutions rather than problems
•Keep the team and wider business informed proactively
•Own and deliver monthly CX reports with clear, actionable recommendations
•Monitor sentiment and provide early warning signals for product, process, or reputation issues

Pay and Benefits

Perks:Health InsuranceLife InsuranceLearning BudgetRemote WorkWellness Stipend

Key Requirements

•4–6 years in a customer experience role, with meaningful time in a scaling DTC or ecommerce business where processes were being built rather than inherited
•Proven ability to lead a function independently as a deputy or senior individual contributor
•Excellent written communication skills, with the ability to adapt tone across different platforms and audiences
•Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk
•Skilled at turning customer insights into clear, well-contextualised reports with actionable recommendations

Experience:4-6 yearsEcommerceRetailDirect-to-consumer

Skills:CommunicationLeadershipAnalytical thinkingProblem-solvingOrganization

Languages:English

Tech Stack:GorgiasZendeskFreshdeskAutomationAI tooling

Company Brief

HelloFresh

Industry: FoodTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.6

Website LinkedIn