Partner Enablement Manager (Remote Eligible - Costa Rica)

Smartsheet
San Jose
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Proactive","Collaborative","Analytical","Organizational","Presentation","Communication","Self-starter","Follow-up","Teamwork","Fast-paced execution"]

Own the AMER partner enablement program end to end, facilitating training and certification across Smartsheet product, technical, sales, program, and enablement topics. Manage partner learning journeys in the LMS and partner portal, respond to enablement tickets by SLA, and track certification and training metrics. Create and maintain partner communications, monitor partner feedback to improve enablement processes, and collaborate with cross-functional teams to strengthen partner skills and drive ecosystem revenue growth.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Smartsheet
Smartsheet
1 day ago

Partner Enablement Manager (Remote Eligible - Costa Rica)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the AMER partner enablement program end to end, facilitating training and certification across Smartsheet product, technical, sales, program, and enablement topics. Manage partner learning journeys in the LMS and partner portal, respond to enablement tickets by SLA, and track certification and training metrics. Create and maintain partner communications, monitor partner feedback to improve enablement processes, and collaborate with cross-functional teams to strengthen partner skills and drive ecosystem revenue growth.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Execute the AMER Partner Enablement program with key stakeholders to ensure program success
  • •Facilitate partner learning sessions and support onboarding through ongoing skill development and certification preparation in the LMS and partner portal
  • •Address partner enablement request tickets according to established SLAs and partner status, and recommend process improvements based on partner feedback and industry trends
  • •Deliver technical product and platform enablement content, staying current with product evolution and use cases
  • •Craft and manage partner portal content and communications, monitor partner communications, maintain exam integrity, grade certifications, and track training and certification metrics
Travel: Medium travel

Key Requirements

  • •3-5 years of experience in a technical field such as training, customer success, technical support, or similar roles
  • •Experience with a services-centric partner community in B2B software
  • •Strong analytical, organizational, and project management skills
  • •Excellent written and verbal communication and presentation skills to explain technical topics to non-technical audiences
  • •Experience crafting training materials and partner communications, using engagement strategies to improve participation and knowledge retention
Experience:3-5 years
Skills:ProactiveCollaborativeAnalyticalOrganizationalPresentationCommunicationSelf-starterFollow-upTeamworkFast-paced execution
Certifications:Smartsheet product certification(s)
Tech Stack:SmartsheetGoogle G SuiteLearning Management SystemsLMSPartner portalAPIs

Company Brief

Smartsheet
Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bellevue, United States
Founded: 2005
WebsiteLinkedIn