Operations Manager

Serco
New Zealand
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Coaching","Decision-making","Communication","Stakeholder engagement","Resilience"]

Lead day-to-day operations at Auckland South Corrections Facility as part of the site management team. You will lead and develop a House Block team, drive operational performance and continuous improvement, maintain a strong focus on safety and security, and ensure compliance with contractual and policy requirements. You’ll manage operational risks, respond to incidents, and build collaborative relationships across the site and wider business.

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FursaFursa
Serco
Serco
1 day ago

Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead day-to-day operations at Auckland South Corrections Facility as part of the site management team. You will lead and develop a House Block team, drive operational performance and continuous improvement, maintain a strong focus on safety and security, and ensure compliance with contractual and policy requirements. You’ll manage operational risks, respond to incidents, and build collaborative relationships across the site and wider business.
Location: New Zealand
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Provide leadership and direction across operational functions.
  • •Lead, support, and develop frontline staff and build a culture of excellence, accountability, and continuous improvement.
  • •Maintain a strong focus on safety, security, and prisoner wellbeing.
  • •Drive operational performance and continuous improvement initiatives, including compliance with contractual, legislative, and policy requirements.
  • •Manage operational risks and respond effectively to incidents while building collaborative relationships across the site and wider business.

Pay and Benefits

Perks:Onsite ParkingStaff DiscountsMedical SupportSafety SupportHealth Insurance

Key Requirements

  • •Strong people leadership and coaching capability.
  • •Experience managing teams within a complex operational environment.
  • •Sound judgement and strong decision-making skills under pressure.
  • •Excellent communication and stakeholder engagement abilities.
  • •Commitment to creating a positive, inclusive workplace culture.
Experience:Operations
Skills:LeadershipCoachingDecision-makingCommunicationStakeholder engagementResilience

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn