Technical Support Engineer - Digital Marketing - LATAM (Remote)

TrueLogic
Panama
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Problem-solving","Communication","Documentation","Organizational skills"]

Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure within a centralized technology support team. Investigate and resolve incidents and service requests, monitor cloud environments, and support AWS and/or Azure day-to-day operations. Collaborate with internal teams to resolve complex issues, escalate and drive incidents to completion, and document procedures. Communicate clearly with technical and non-technical stakeholders across a distributed environment.

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FursaFursa
TrueLogic
TrueLogic
20 hours ago

Technical Support Engineer - Digital Marketing - LATAM (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure within a centralized technology support team. Investigate and resolve incidents and service requests, monitor cloud environments, and support AWS and/or Azure day-to-day operations. Collaborate with internal teams to resolve complex issues, escalate and drive incidents to completion, and document procedures. Communicate clearly with technical and non-technical stakeholders across a distributed environment.
Location: Panama
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure.
  • •Investigate, diagnose, and resolve technical incidents and service requests.
  • •Monitor and troubleshoot cloud-based environments and services.
  • •Support AWS and/or Azure environments as part of day-to-day technical operations.
  • •Document solutions and troubleshooting steps, identify recurring issues, and communicate clearly with stakeholders.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •Be based in LATAM.
  • •Professional experience in technical support, IT support, systems administration, cloud support, or a related technical role.
  • •Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure.
  • •Ability to investigate and troubleshoot issues across applications, systems, and infrastructure.
  • •Strong communication and documentation skills, including experience with ticketing/incident-management or IT service-management processes.
Skills:TroubleshootingProblem-solvingCommunicationDocumentationOrganizational skills
Languages:English
Tech Stack:AWSAzure

Company Brief

TrueLogic
TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.
Industry: Professional Services
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