Fleet Operations Support Specialist II

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 18.17 - 27.31 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Organization","Interpersonal skills","Data analysis"]

Support fleet telematics programs by managing procurement, device deactivation, and warranty processes. Coordinate with telematics vendors, drivers, and maintenance facilities to ensure proper installations and ongoing device functionality. Maintain user and driver hierarchy permissions, troubleshoot issues with partners, and deliver reporting that improves corporate program value. Ensure billing accuracy and timely payments, help build automations with providers and Cox systems, and support field teams during BCP events.

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FursaFursa
AutoTrader.com
AutoTrader.com
8 hours ago

Fleet Operations Support Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support fleet telematics programs by managing procurement, device deactivation, and warranty processes. Coordinate with telematics vendors, drivers, and maintenance facilities to ensure proper installations and ongoing device functionality. Maintain user and driver hierarchy permissions, troubleshoot issues with partners, and deliver reporting that improves corporate program value. Ensure billing accuracy and timely payments, help build automations with providers and Cox systems, and support field teams during BCP events.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage procurement, deactivation, and warranty processes for telematic devices.
  • •Work with telematic vendors, drivers, and maintenance facilities to ensure proper installation and continued device functionality.
  • •Troubleshoot issues in partnership with Cox Fleet and telematic providers.
  • •Maintain user, driver, and corporate hierarchy/permissions for responsible programs.
  • •Ensure billing accuracy and timely processing of payments, including reporting, training users on updates, and supporting automations and BCP field support.

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High School Diploma/GED and 3 years of related experience, or an equivalent combination of education and up to 1 year experience, or 5 years related experience.
  • •3+ years of asset, client, or account management experience (preferred).
  • •Strong interpersonal skills and effective communication with peers, business partners, and leadership.
  • •Proficient understanding and analysis of vehicle information to provide recommendations.
  • •Strong Microsoft Office and Excel proficiency, with ability to interpret data and run reports to draw conclusions.
Skills:Customer serviceCommunicationOrganizationInterpersonal skillsData analysis
Tech Stack:Microsoft OfficeMicrosoft Excel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn