Customer Service Representative

GMS
Honolulu
Workplace: OnsiteFull timeUSD 23.08 - 29.38 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Self-management","Organizational skills","Attention to detail","Problem-solving","Multitasking","Professional communication","Stress management","Sound judgment"]

Provide exceptional customer service for orders and inquiries in a fast-paced building materials environment. Handle phone, face-to-face, and written communications; greet customers, determine needs, and route questions to sales when appropriate. Enter and complete sales orders using company computer systems, take orders at the sales counter and by phone, and process tender cash sales. Build product knowledge, maintain a clean and well-stocked showroom, and support efficient daily operations.

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GMS
GMS
5 hours ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide exceptional customer service for orders and inquiries in a fast-paced building materials environment. Handle phone, face-to-face, and written communications; greet customers, determine needs, and route questions to sales when appropriate. Enter and complete sales orders using company computer systems, take orders at the sales counter and by phone, and process tender cash sales. Build product knowledge, maintain a clean and well-stocked showroom, and support efficient daily operations.
Location: Honolulu
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide professional phone, face-to-face, and written customer communications
  • •Greet customers, identify problems and reasons for calling, and determine next steps
  • •Route questions to sales staff when appropriate
  • •Take and enter sales orders using company computer systems; complete sales orders and tender cash sales
  • •Develop product knowledge and maintain a clean, properly stocked showroom

Pay and Benefits

Salary: USD 23.08 - 29.38 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kPaid HolidaysPaid LeaveWellness StipendEquity

Key Requirements

  • •High school diploma or GED equivalent
  • •Ability to self-manage and interact comfortably with the public
  • •Strong organizational skills and attention to detail
  • •Strong computer skills
  • •Communicate professionally, both verbally and in writing (bilingual preferred)
Education:High School
Skills:Self-managementOrganizational skillsAttention to detailProblem-solvingMultitaskingProfessional communicationStress managementSound judgment
Languages:Bilingual

Company Brief

GMS
Distributes specialty building materials, including drywall, ceilings, steel framing, and insulation, to residential and commercial contractors. Operates a broad network of local branches serving construction and renovation markets across North America.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tucker, United States
Founded: 1971
WebsiteLinkedIn