Senior Technical Support Specialist

Autodesk
Bengaluru
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5-7 yearsEducation: bachelorsSkills: ["Independent decision-making","Customer relationship building","Troubleshooting","Communication","Teamwork"]

Provide technical support to Autodesk customers across BIM360 / Autodesk Construction Cloud, Autodesk Revit, and Navisworks, responding to issues via case, chat, or calls. Own problem investigation and troubleshooting, prioritize critical incidents, and drive timely updates to customers and stakeholders. Help improve service levels through performance monitoring, knowledge base maintenance (KCS), and collaboration with product teams through beta programs and testing events.

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FursaFursa
Autodesk
Autodesk
3 days ago

Senior Technical Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Provide technical support to Autodesk customers across BIM360 / Autodesk Construction Cloud, Autodesk Revit, and Navisworks, responding to issues via case, chat, or calls. Own problem investigation and troubleshooting, prioritize critical incidents, and drive timely updates to customers and stakeholders. Help improve service levels through performance monitoring, knowledge base maintenance (KCS), and collaboration with product teams through beta programs and testing events.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Respond to customer support requests across multiple channels while following documented processes.
  • •Investigate and troubleshoot reported issues, coordinating with the right groups to resolve escalated problems and improve customer satisfaction.
  • •Prioritize technical issues, monitor service-level compliance, and verify work against organizational standards.
  • •Manage a personal backlog of support requests and provide timely progress updates to customers and partners.
  • •Contribute to knowledge base quality via KCS and support product beta programs and testing events with product development teams.

Key Requirements

  • •Bachelor’s degree in a Design, Engineering, or Infrastructure subject, or equivalent work experience.
  • •Competent knowledge of Revit, Navisworks, and Autodesk Construction Cloud / BIM360.
  • •5–7+ years of industry working experience with 3+ years of technology and customer support experience.
  • •1+ years of team leadership/team coaching experience.
  • •Proficiency with CRM and experience supporting cloud/SaaS applications.
Experience:5-7 yearsCloudSaaSBIMConstruction
Education:Bachelor's
Skills:Independent decision-makingCustomer relationship buildingTroubleshootingCommunicationTeamwork
Tech Stack:RevitNavisworksAutodesk Construction CloudBIM360CRMCloud/SaaSKnowledge Centered Support (KCS)Beta programsProduct testing

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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