Customer Quality Engineer - (E5)

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringSkills: ["Leadership","Problem-solving","Communication","Cross-functional collaboration","Training enablement"]

Design and deliver innovative quality training and methods to support customer quality escalations and field performance. Create and lead a Quality COE, develop guidelines for the customer escalation process, and implement solutions that close performance gaps. Define KPIs and Best Known Methods (BKMs), resolve ISO audit issues, and drive systemic problems to completion using 8D/Advanced Problem Solving across multiple domains. Serve as APS master trainer and SME for field knowledge centers.

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Applied Materials
Applied Materials
2 months ago

Customer Quality Engineer - (E5)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Design and deliver innovative quality training and methods to support customer quality escalations and field performance. Create and lead a Quality COE, develop guidelines for the customer escalation process, and implement solutions that close performance gaps. Define KPIs and Best Known Methods (BKMs), resolve ISO audit issues, and drive systemic problems to completion using 8D/Advanced Problem Solving across multiple domains. Serve as APS master trainer and SME for field knowledge centers.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Demonstrate depth and/or breadth of expertise by designing innovative training delivery and lesson plans
  • •Create and run a Quality COE to train and develop the field organization
  • •Develop guidelines for managing the customer escalation process and communicate across multiple functional areas to address product issues
  • •Implement new solutions to fill performance gaps; define KPIs for complex situations
  • •Develop BKMs and methods for QMS reviews and ISO audits, including leading the organization to address systemic issues and drive critical issues to completion
Travel: Medium travel

Key Requirements

  • •Experience working on QMS reviews across multiple domains
  • •Lead ISO audit issue resolution and provide input to improving the 8D/Advanced Problem Solving (APS) process
  • •Apply the 8D/APS process across the entire system (multiple domains)
  • •Lead projects with notable risk and complexity, including strategy for project execution and driving critical issues to completion
  • •Serve as a Master Trainer for APS classes and act as the technical expert/SME for field high volume problem knowledge center
Skills:LeadershipProblem-solvingCommunicationCross-functional collaborationTraining enablement
Tech Stack:QMSISO audits8DAdvanced Problem Solving (APS)Corrective ActionManufacturing Execution System (MES)Manufacturing Measurement MethodsFunctional KnowledgeBKMs

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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