Applied Materials

1 month ago

Customer Quality Engineer - (E5)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Design and deliver innovative quality training and methods to support customer quality escalations and field performance. Create and lead a Quality COE, develop guidelines for the customer escalation process, and implement solutions that close performance gaps. Define KPIs and Best Known Methods (BKMs), resolve ISO audit issues, and drive systemic problems to completion using 8D/Advanced Problem Solving across multiple domains. Serve as APS master trainer and SME for field knowledge centers.

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Key Responsibilities

•Demonstrate depth and/or breadth of expertise by designing innovative training delivery and lesson plans
•Create and run a Quality COE to train and develop the field organization
•Develop guidelines for managing the customer escalation process and communicate across multiple functional areas to address product issues
•Implement new solutions to fill performance gaps; define KPIs for complex situations
•Develop BKMs and methods for QMS reviews and ISO audits, including leading the organization to address systemic issues and drive critical issues to completion

Travel: Medium travel

Key Requirements

•Experience working on QMS reviews across multiple domains
•Lead ISO audit issue resolution and provide input to improving the 8D/Advanced Problem Solving (APS) process
•Apply the 8D/APS process across the entire system (multiple domains)
•Lead projects with notable risk and complexity, including strategy for project execution and driving critical issues to completion
•Serve as a Master Trainer for APS classes and act as the technical expert/SME for field high volume problem knowledge center

Skills:LeadershipProblem-solvingCommunicationCross-functional collaborationTraining enablement

Tech Stack:QMSISO audits8DAdvanced Problem Solving (APS)Corrective ActionManufacturing Execution System (MES)Manufacturing Measurement MethodsFunctional KnowledgeBKMs

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Customer Quality Engineer - (E5)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Key Responsibilities

•Demonstrate depth and/or breadth of expertise by designing innovative training delivery and lesson plans
•Create and run a Quality COE to train and develop the field organization
•Develop guidelines for managing the customer escalation process and communicate across multiple functional areas to address product issues
•Implement new solutions to fill performance gaps; define KPIs for complex situations
•Develop BKMs and methods for QMS reviews and ISO audits, including leading the organization to address systemic issues and drive critical issues to completion

Travel: Medium travel

Key Requirements

•Experience working on QMS reviews across multiple domains
•Lead ISO audit issue resolution and provide input to improving the 8D/Advanced Problem Solving (APS) process
•Apply the 8D/APS process across the entire system (multiple domains)
•Lead projects with notable risk and complexity, including strategy for project execution and driving critical issues to completion
•Serve as a Master Trainer for APS classes and act as the technical expert/SME for field high volume problem knowledge center

Skills:LeadershipProblem-solvingCommunicationCross-functional collaborationTraining enablement

Tech Stack:QMSISO audits8DAdvanced Problem Solving (APS)Corrective ActionManufacturing Execution System (MES)Manufacturing Measurement MethodsFunctional KnowledgeBKMs

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor