Associate, Support Operations

Discover Financial
Virginia
Workplace: OnsiteFull timeUSD 81,700 - 93,300 annuallyFunction: Product ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Accountability","Quick decision-making","Collaboration"]

Provide onsite technology support for a geographically dispersed enterprise workforce, focused on end-user troubleshooting and laptop support across Windows, Macs, and mobile devices. Own IT incident, change, and problem management activities, including knowledge and endpoint management, using reporting and workflow tools to improve the end-user experience. Partner with peers to deliver responsive service, drive operational efficiencies, and maintain strong customer communication.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
1 day ago

Associate, Support Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide onsite technology support for a geographically dispersed enterprise workforce, focused on end-user troubleshooting and laptop support across Windows, Macs, and mobile devices. Own IT incident, change, and problem management activities, including knowledge and endpoint management, using reporting and workflow tools to improve the end-user experience. Partner with peers to deliver responsive service, drive operational efficiencies, and maintain strong customer communication.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide onsite customer support and technology support operations for end users.
  • •Manage IT incident management, change management, and problem management processes.
  • •Drive knowledge management and endpoint management to support service delivery.
  • •Use incident management and reporting tools to identify, resolve, and report internal technical issues.
  • •Improve end-user experience and operational efficiency through execution and accountability.

Pay and Benefits

Salary: USD 81,700 - 93,300 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of technical operations experience.
  • •At least 1 year of experience with IT systems and infrastructure.
  • •At least 1 year of experience with desktop platforms and operating systems.
  • •At least 1 year of experience with incident management and reporting tools.
Experience:1+ yearsIT operations
Education:High School in Business, Information Systems, or Computer Science
Skills:Customer serviceCommunicationAccountabilityQuick decision-makingCollaboration
Certifications:ITIL
Tech Stack:WindowsMacOSServiceNowITIL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn