Advisor Functional Support

Enbridge
Cleveland
Workplace: HybridFull timeUSD 66,000 - 90,000 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical skills","Presentation","Relationship management"]

Provide day-to-day operational application support and incident troubleshooting for systems used in Operations, Asset Management, and Integrity. Serve as a functional liaison between business teams and TIS, delivering end-user coaching and training. Investigate integration issues, perform root-cause analysis, and build performance metrics to reduce risk and business impact. Support application releases end-to-end, including deployment and change management, with occasional travel for in-person support.

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FursaFursa
Enbridge
Enbridge
6 days ago

Advisor Functional Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide day-to-day operational application support and incident troubleshooting for systems used in Operations, Asset Management, and Integrity. Serve as a functional liaison between business teams and TIS, delivering end-user coaching and training. Investigate integration issues, perform root-cause analysis, and build performance metrics to reduce risk and business impact. Support application releases end-to-end, including deployment and change management, with occasional travel for in-person support.
Location: Cleveland
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day support, incident management, and troubleshooting for Operations, Asset Management, and Integrity applications and related systems.
  • •Act as a functional support partner by coaching and training end users on system processes and best practices.
  • •Analyze integration issues, conduct root-cause investigations, and deliver metrics and recommendations to minimize business impacts and risks.
  • •Support TIS Operations projects through solution design, testing, deployment, post-implementation support, and change management for releases.
  • •Provide on-call support to ensure critical operations execute reliably and build trust with internal/external customers and partners.
Travel: Low travel

Pay and Benefits

Salary: USD 66,000 - 90,000 annually
Perks:Health InsuranceDentalDisabilityPaid Leave

Key Requirements

  • •Associate Bachelor’s degree from an accredited university in related fields to engineering or information technology.
  • •5+ years of related experience.
  • •Excellent communication, issue/problem resolution, presentation, and analytical skills.
  • •Ability to establish and maintain good client relationships.
  • •CBAP certification is preferred.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical skillsPresentationRelationship management
Certifications:CBAP
Tech Stack:MaximoESRI GISSalesforceCartoPacArcos

Company Brief

Enbridge
Enbridge is an energy infrastructure company operating crude oil and liquid pipelines, natural gas transmission and distribution networks, and renewable power generation across North America, focused on energy delivery and transition investments.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Calgary, Canada
Founded: 1949
WebsiteLinkedIn