Customer Support Specialist - CCS

Assist customers and third parties by handling inbound calls, opening and resolving cases in Salesforce/Insight 360, and processing account maintenance through internal applications. Provide technical support for enhanced security password resets, help new customers connect applications via Commerce Connections, and troubleshoot issues involving Clover POS hardware and platforms. Research inquiries, escalate missing or incomplete information, and meet accuracy and timeliness requirements while adapting communication for different audiences.