Senior Manager, Product Operations

Fora
New York
Workplace: OnsiteFull timeUSD 110,000 - 160,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5-8 yearsSkills: ["Leadership","Communication","Analytical thinking","Problem-solving"]

Senior Manager, Product Operations leads strategic and operational initiatives across product, support, engineering, and BizOps to scale Fora’s product and customer experience. Owns readiness for launches, systems of record, AI tooling integration, and cross-functional programs, driving analytics, dashboards, and governance to improve efficiency in a 24/7 global operation.

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FursaFursa
Fora
Fora
8 months ago

Senior Manager, Product Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Senior Manager, Product Operations leads strategic and operational initiatives across product, support, engineering, and BizOps to scale Fora’s product and customer experience. Owns readiness for launches, systems of record, AI tooling integration, and cross-functional programs, driving analytics, dashboards, and governance to improve efficiency in a 24/7 global operation.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations
  • •Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows
  • •Drive end-to-end readiness for new product launches in collaboration with Product, Engineering, and Support
  • •Embed AI and automation tools into operational workflows and measure impact
  • •Design cross-functional programs and frameworks that mature operational rigor and transparency

Pay and Benefits

Salary: USD 110,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid LeaveCommuter Benefits

Key Requirements

  • •5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
  • •Proven ability to design and implement operational systems and cross-functional programs from the ground up
  • •Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms
  • •Familiarity with AI tools, automation systems, or operationalizing ML outputs
  • •Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements
Experience:5-8 yearsTravel
Skills:LeadershipCommunicationAnalytical thinkingProblem-solving
Languages:English
Tech Stack:IntercomConfluenceJiraZendeskAIMachine learningAutomation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fora
Fora is a travel technology company offering corporate travel management solutions and tools to streamline business travel booking, expense control, and traveler support for organizations.
Industry: TravelTech
Website