Live Chat Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide timely, efficient customer support through online live chat. Answer inquiries with accurate product information, troubleshoot technical issues, and escalate complex problems when needed. Maintain a professional, empathetic tone, document each interaction, and follow up as required. Collaborate with other departments to resolve customer concerns, identify inquiry trends, and help improve products and services while following company policies.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Respond to customer inquiries and provide product information through live chat.
•Assist customers with troubleshooting technical issues and escalate complex problems as needed.
•Maintain a positive, empathetic, and professional attitude toward customers.
•Accurately document each customer interaction and follow up when necessary.
•Work closely with other departments to resolve customer concerns and complaints.

Key Requirements

•Strong written communication skills with attention to detail.
•Ability to multitask and manage multiple chat conversations simultaneously.
•Experience in customer service or a related field is preferred.
•Proficiency in using chat and ticketing systems to provide support.
•Excellent problem-solving skills with a solution-oriented mindset.

Skills:CommunicationMultitaskingProblem-solvingEmpathyCustomer focus

Tech Stack:Chat systemsTicketing systems

Company Brief

Qureos

Website

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Qureos

4 days ago

Live Chat Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Respond to customer inquiries and provide product information through live chat.
•Assist customers with troubleshooting technical issues and escalate complex problems as needed.
•Maintain a positive, empathetic, and professional attitude toward customers.
•Accurately document each customer interaction and follow up when necessary.
•Work closely with other departments to resolve customer concerns and complaints.

Key Requirements

•Strong written communication skills with attention to detail.
•Ability to multitask and manage multiple chat conversations simultaneously.
•Experience in customer service or a related field is preferred.
•Proficiency in using chat and ticketing systems to provide support.
•Excellent problem-solving skills with a solution-oriented mindset.

Skills:CommunicationMultitaskingProblem-solvingEmpathyCustomer focus

Tech Stack:Chat systemsTicketing systems

Company Brief

Qureos

Website