Account Manager - NYC

Vendelux
New York
Workplace: HybridFull timeUSD 120,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Accountability","Communication","Retention","Self-starter","Prioritization"]

Own a portfolio of accounts and drive the full customer lifecycle for a B2B SaaS platform delivering AI-driven event marketing intelligence. Lead onboarding and training to accelerate time-to-value, manage renewals, upsells, and negotiations, and run proactive renewal/meeting campaigns to prevent churn. Travel to customer sites (at least 2 days/month), and help build the customer community through webinars, case studies, and events.

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FursaFursa
Vendelux
Vendelux
1 month ago

Account Manager - NYC

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Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of accounts and drive the full customer lifecycle for a B2B SaaS platform delivering AI-driven event marketing intelligence. Lead onboarding and training to accelerate time-to-value, manage renewals, upsells, and negotiations, and run proactive renewal/meeting campaigns to prevent churn. Travel to customer sites (at least 2 days/month), and help build the customer community through webinars, case studies, and events.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage customers across the full lifecycle from onboarding and enablement through renewals, upsells, and negotiations.
  • •Own a portfolio of accounts at once, managing multiple active workstreams with urgency and precision.
  • •Lead structured onboarding and training programs to drive fast time-to-value and long-term adoption.
  • •Run proactive meeting campaigns and renewal processes to prevent accounts from going dark.
  • •Negotiate renewals and expansions and drive retention using a creative, persistent approach; travel to customer sites (minimum 2 days/month).
Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •5+ years of experience in Customer Success and/or Account Management, ideally in B2B SaaS or high-growth tech.
  • •Proven end-to-end ownership of onboarding, adoption, renewals, upsells, and negotiations.
  • •Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously.
  • •Creative and persistent with retention, using multiple options before accepting churn.
  • •Comfortable traveling to meet customers in person and building face-to-face relationships.
Experience:5+ yearsB2B SaaSSaaSHigh-growth tech
Skills:AccountabilityCommunicationRetentionSelf-starterPrioritization
Tech Stack:AI

Company Brief

Vendelux
Operates an e-commerce platform selling consumer home and lifestyle products, providing online ordering, fulfillment, and customer support through a curated digital storefront aimed at retail consumers.
Industry: E-commerce
Website