Vendelux

1 week ago

Account Manager - NYC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of accounts and drive the full customer lifecycle for a B2B SaaS platform delivering AI-driven event marketing intelligence. Lead onboarding and training to accelerate time-to-value, manage renewals, upsells, and negotiations, and run proactive renewal/meeting campaigns to prevent churn. Travel to customer sites (at least 2 days/month), and help build the customer community through webinars, case studies, and events.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage customers across the full lifecycle from onboarding and enablement through renewals, upsells, and negotiations.
•Own a portfolio of accounts at once, managing multiple active workstreams with urgency and precision.
•Lead structured onboarding and training programs to drive fast time-to-value and long-term adoption.
•Run proactive meeting campaigns and renewal processes to prevent accounts from going dark.
•Negotiate renewals and expansions and drive retention using a creative, persistent approach; travel to customer sites (minimum 2 days/month).

Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

•5+ years of experience in Customer Success and/or Account Management, ideally in B2B SaaS or high-growth tech.
•Proven end-to-end ownership of onboarding, adoption, renewals, upsells, and negotiations.
•Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously.
•Creative and persistent with retention, using multiple options before accepting churn.
•Comfortable traveling to meet customers in person and building face-to-face relationships.

Experience:5+ yearsB2B SaaSSaaSHigh-growth tech

Skills:AccountabilityCommunicationRetentionSelf-starterPrioritization

Tech Stack:AI

Company Brief

Vendelux

Operates an e-commerce platform selling consumer home and lifestyle products, providing online ordering, fulfillment, and customer support through a curated digital storefront aimed at retail consumers.

Industry: E-commerce

Website

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Vendelux

1 week ago

Account Manager - NYC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage customers across the full lifecycle from onboarding and enablement through renewals, upsells, and negotiations.
•Own a portfolio of accounts at once, managing multiple active workstreams with urgency and precision.
•Lead structured onboarding and training programs to drive fast time-to-value and long-term adoption.
•Run proactive meeting campaigns and renewal processes to prevent accounts from going dark.
•Negotiate renewals and expansions and drive retention using a creative, persistent approach; travel to customer sites (minimum 2 days/month).

Travel: Low travel

Pay and Benefits

Salary: USD 120,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

•5+ years of experience in Customer Success and/or Account Management, ideally in B2B SaaS or high-growth tech.
•Proven end-to-end ownership of onboarding, adoption, renewals, upsells, and negotiations.
•Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously.
•Creative and persistent with retention, using multiple options before accepting churn.
•Comfortable traveling to meet customers in person and building face-to-face relationships.

Experience:5+ yearsB2B SaaSSaaSHigh-growth tech

Skills:AccountabilityCommunicationRetentionSelf-starterPrioritization

Tech Stack:AI

Company Brief

Vendelux

Industry: E-commerce

Website