Customer Engineer

People Culture Talent
San Francisco
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Problem-solving","Customer-facing","Technical writing","Cross-functional collaboration"]

Customer Engineer will design, deploy, and optimize solutions for technical customers from initial implementation through long-term success. You’ll serve as a technical advisor, handle complex integrations, gather product feedback, troubleshoot issues, and collaborate cross-functionally to ensure customers realize value from our platform.

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FursaFursa
People Culture Talent
People Culture Talent
3 months ago

Customer Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Customer Engineer will design, deploy, and optimize solutions for technical customers from initial implementation through long-term success. You’ll serve as a technical advisor, handle complex integrations, gather product feedback, troubleshoot issues, and collaborate cross-functionally to ensure customers realize value from our platform.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Design, deploy, and optimize solutions tailored to customers' technical environments and business needs.
  • •Serve as a trusted advisor to customer engineering teams as they navigate complex implementation challenges.
  • •Promote onboarding, drive adoption, and ensure long-term success through proactive engagement.
  • •Recognize trends across customers and communicate insights back to the product team.
  • •Investigate and resolve integration issues, implementation barriers, and technical inquiries.

Key Requirements

  • •5+ years in solutions engineering, customer engineering, implementation, technical consulting, or developer support
  • •Strong technical foundations with APIs, integrations, and modern software architectures
  • •Direct experience working with technical customers in complex environments
  • •Excellent communication skills across audiences from engineers to executives
  • •Ownership mindset with persistence in solving problems
Experience:5+ yearsAiInfrastructureEnterprise softwareDeveloper tools
Skills:CommunicationProblem-solvingCustomer-facingTechnical writingCross-functional collaboration
Tech Stack:APIsIntegrationsDeveloper toolsEnterprise software

Company Brief

People Culture Talent
Provides people, culture, and talent consultancy services to VCs and venture-backed startups, building people operations, talent acquisition, and culture programs to support growth from pre-seed to IPO.
Industry: Consulting
Company Size: Micro (1 to 10 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2023
WebsiteLinkedIn