Servicing Operations Lead - Document Custody

Lead day-to-day operations for a team of Document Custody Specialists, coordinating workflows to meet service levels and operational deadlines. Serve as the subject matter expert and first escalation point for complex document custody issues and exceptions. Oversee collateral review and custody activities—certification, tracking, secure storage and retrieval—ensuring compliance with investor, regulatory, and internal standards. Drive quality and audit readiness while partnering with management to improve operational performance.