AI Conversation Designer

Checkr
Denver, Nashville
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 3-5 yearsSkills: ["Communication","Collaboration","Analytical thinking","Problem-solving","Attention to detail"]

Design, optimize, and manage conversational AI agents across multiple modalities, owning prompt engineering, conversation design, testing, and deployment. Analyze performance data to drive continuous improvements, partner with cross-functional teams to reduce contact volume while maintaining service quality, and document AI workflows to ensure scalable, human-centered support experiences.

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FursaFursa
Checkr
Checkr
3 months ago

AI Conversation Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Design, optimize, and manage conversational AI agents across multiple modalities, owning prompt engineering, conversation design, testing, and deployment. Analyze performance data to drive continuous improvements, partner with cross-functional teams to reduce contact volume while maintaining service quality, and document AI workflows to ensure scalable, human-centered support experiences.
Location: Denver, Nashville
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Lead the development, optimization, and ongoing management of conversational AI agents across modalities, ensuring consistent performance and user experience.
  • •Own the end-to-end lifecycle of assigned AI agents, including prompt engineering, conversation design, testing, and deployment.
  • •Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics.
  • •Partner with cross-functional teams to identify automation opportunities and implement solutions that reduce contact volume while maintaining service quality.
  • •Develop and maintain comprehensive documentation for AI agent workflows and processes.

Pay and Benefits

Equity and Bonus:Equity
Perks:MedicalDentalVisionEquity401kPaid LeaveCommuter BenefitsWellness StipendFertility SupportRelocation

Key Requirements

  • •3-5 years of experience in conversational AI, knowledge management, chatbot administration, or similar roles managing customer-facing digital channels.
  • •Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.
  • •Proficiency in conversation design principles, including intent mapping, utterance training, and fallback strategies.
  • •Strong analytical skills with the ability to interpret conversation logs, performance dashboards, and customer feedback to drive optimization.
  • •Excellent written communication skills and ability to craft clear, concise bot responses for diverse audiences.
Experience:3-5 yearsAIConversational AICustomer support
Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingAttention to detail
Languages:English
Tech Stack:NLUNLP

Company Brief

Checkr
Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn