Stripe

4 months ago

Technical Account Manager, Terminal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Technical Account Manager for Stripe Terminal focused on delivering short-to-medium engagements with enterprise in-person payments. You’ll run pilots and rollouts, provide hands-on integration help (SDK, API, hardware), guide readers through provisioning and pairing, diagnose in-person payment issues, and produce concise artifacts while coordinating with TAM, Support, and Product teams.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Run focused technical engagements for assigned Terminal customers—pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.
•Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window.
•Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope.
•Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately.
•Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome.

Key Requirements

•5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent) with a track record of short, outcome-driven engagements
•Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments
•Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations
•Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions
•Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams

Experience:5+ yearsPaymentsPOSRetailEnterprise

Skills:CommunicationCollaborationProblem-solvingPresentationCustomer-facing

Languages:English

Tech Stack:REST APIsWebhooksSDKPostmanXcodeAndroid StudioPythonShellIOSAndroidSQL

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

4 months ago

Technical Account Manager, Terminal

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Run focused technical engagements for assigned Terminal customers—pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.
•Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window.
•Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope.
•Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately.
•Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome.

Key Requirements

•5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent) with a track record of short, outcome-driven engagements
•Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments
•Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations
•Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions
•Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams

Experience:5+ yearsPaymentsPOSRetailEnterprise

Skills:CommunicationCollaborationProblem-solvingPresentationCustomer-facing

Languages:English

Tech Stack:REST APIsWebhooksSDKPostmanXcodeAndroid StudioPythonShellIOSAndroidSQL

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor