Supervisor, IT Support

X AI
Memphis
Workplace: OnsiteFull timeUSD 91,800 - 137,700Function: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Leadership","Motivation","Communication","Organizational skills","Customer service","Prioritization"]

Lead a team of IT Services Technicians supporting end-user requests, deploying new hardware, and assisting with non-standard solutions. Recruit, train, evaluate, and schedule the team while monitoring the ticket queue for quality. Resolve difficult issues, identify root causes, and improve IT service processes. Coordinate IT technician workloads and projects, manage IT service supply chain and inventory, and partner with 3rd-party vendors to maintain strong relationships in Memphis, Tennessee.

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FursaFursa
X AI
X AI
1 day ago

Supervisor, IT Support

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead a team of IT Services Technicians supporting end-user requests, deploying new hardware, and assisting with non-standard solutions. Recruit, train, evaluate, and schedule the team while monitoring the ticket queue for quality. Resolve difficult issues, identify root causes, and improve IT service processes. Coordinate IT technician workloads and projects, manage IT service supply chain and inventory, and partner with 3rd-party vendors to maintain strong relationships in Memphis, Tennessee.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Manager level

Key Responsibilities

  • •Recruit, train, and evaluate IT Services technicians.
  • •Delegate tasks and develop work schedules; monitor the ticket queue for quality assurance.
  • •Resolve difficult issues hands-on by identifying and fixing root causes and improving processes.
  • •Plan, coordinate, and supervise IT technician projects, work assignments, and workloads.
  • •Participate in IT Services supply chain activities including purchasing, distribution, inventory management, and vendor collaboration.

Pay and Benefits

Salary: USD 91,800 - 137,700
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kLife InsuranceDisability Insurance

Key Requirements

  • •3+ years’ experience in a corporate IT Helpdesk and/or desktop support environment.
  • •Thorough understanding of the Windows and Mac operating systems and applications.
  • •Strong hardware and software troubleshooting skills.
  • •Excellent customer service skills to work effectively with clients.
  • •Experience with standard client applications (e.g., Microsoft Office, browsers).
Experience:3+ years
Skills:LeadershipMotivationCommunicationOrganizational skillsCustomer servicePrioritization
Languages:English
Tech Stack:WindowsMacMicrosoft OfficeBrowsers

Company Brief

X AI
Develops advanced artificial intelligence models and research aimed at building safe, general AI and understanding the fundamental nature of the universe. Focuses on large-scale AI systems, research publications, and building foundational AI capabilities.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Headquarters: San Francisco, United States
Founded: 2023
Website