SVP, Research & Insights - Experience & Design Org

Salesforce
San Francisco, New York
Workplace: HybridFull timeUSD 399,000 - 453,000 annuallyFunction: Research & Scientific (R&D)Skills: ["Executive presence","Organizational courage","Methodological rigor","Product judgment","Leadership"]

Lead enterprise Research & Insights across Experience Design, building continuous intelligence for Customer 360, Platform, Data 360, Agentforce, Slack, and emerging surfaces. Establish a single research agenda tied to critical customer and product decisions, develop evaluation and measurement spanning prototypes to longitudinal outcomes, and create a durable, searchable knowledge system that preserves evidence integrity. Recruit and develop senior research and operations talent while influencing strategy upstream.

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Salesforce
Salesforce
1 day ago

SVP, Research & Insights - Experience & Design Org

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead enterprise Research & Insights across Experience Design, building continuous intelligence for Customer 360, Platform, Data 360, Agentforce, Slack, and emerging surfaces. Establish a single research agenda tied to critical customer and product decisions, develop evaluation and measurement spanning prototypes to longitudinal outcomes, and create a durable, searchable knowledge system that preserves evidence integrity. Recruit and develop senior research and operations talent while influencing strategy upstream.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Sr. Director level

Key Responsibilities

  • •Establish an enterprise Research + Insights agenda tied to Salesforce’s most consequential customer, product, platform, architecture, and business decisions.
  • •Build Experience Intelligence as a live understanding of how customers, industries, organizations, roles, and work operate and evolve over time.
  • •Ensure research shapes product strategy before roadmap commitments, and create a continuous evaluation system across concepts, prototypes, implementations, shipped products, and longitudinal outcomes.
  • •Define human-agent research, evaluation, and measurement models covering trust, delegation, autonomy, authority, observability, intervention, correction, escalation, learning, and recovery.
  • •Create and protect a durable knowledge system and evidence integrity so findings are searchable, reusable, contextualized, and usable at decision time; recruit and develop a senior research bench.

Pay and Benefits

Salary: USD 399,000 - 453,000 annually
Perks:Health InsuranceDentalVisionParental Leave401kEquityLife InsuranceDisability Insurance

Key Requirements

  • •A record of leading research across a complex, multi-product enterprise, platform, or ecosystem at significant scale.
  • •Evidence that research you personally led changed product strategy, architecture, investment, operating decisions, or shipped experiences.
  • •Deep expertise across qualitative research, behavioral science, mixed methods, experimentation, and measurement/interpretation of product and production data.
  • •Meaningful experience with AI, automation, human factors, intelligent systems, trust, or human-machine collaboration.
  • •Demonstrated executive presence and the ability to challenge stakeholders, protect difficult findings, and recruit and develop exceptional research leaders.
Experience:AISaaSEnterpriseBehavioral science
Skills:Executive presenceOrganizational courageMethodological rigorProduct judgmentLeadership

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor