Senior Merchandise Operations Specialist

RealReal
United States
Workplace: OnsiteFull timeUSD 17.5 - 18 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Mentoring","Communication","Independent work","Attention to detail","Adaptability"]

Support receiving operations in onsite authentication centers by handling elevated-complexity consignments, scanning and routing products into inventory locations, and meeting monthly quota goals while maintaining top processing and quality standards. Mentor new and struggling receivers, provide feedback during daily huddles, answer questions in chats, and partner with other Senior Receivers to process large consignments. Inspect items for condition, input specifications into the internal inventory system, and capture key product information for listing.

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RealReal
RealReal
1 day ago

Senior Merchandise Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support receiving operations in onsite authentication centers by handling elevated-complexity consignments, scanning and routing products into inventory locations, and meeting monthly quota goals while maintaining top processing and quality standards. Mentor new and struggling receivers, provide feedback during daily huddles, answer questions in chats, and partner with other Senior Receivers to process large consignments. Inspect items for condition, input specifications into the internal inventory system, and capture key product information for listing.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support receiving team by managing consignments with elevated complexity, value, and priority
  • •Answer receiver questions in chats and act as a go-to for shadows, mentoring, and feedback
  • •Scan and route products into inventory locations using proper workflows
  • •Inspect luxury items for condition and acceptance standards (quality control)
  • •Input product specifications into the internal inventory system and capture key product information and measurements

Pay and Benefits

Salary: USD 17.5 - 18 hourly
Perks:Meal AllowanceEquity401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •Advanced understanding of the White Glove receiving process
  • •Perform receiving functions for elevated complexity, value, and priority consignments with minimal errors
  • •Able to work independently while also collaborating with a team
  • •Ability to mentor others and share knowledge with new and struggling receivers
  • •Strong time management, prioritization, and exceptional attention to detail to uphold acceptance and quality standards
Experience:Luxury retailResaleE-commerce
Skills:MentoringCommunicationIndependent workAttention to detailAdaptability
Tech Stack:Mac OSGoogle SuiteInventory systemScanning

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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