Customer Support Senior Associate

Pleo
Lisbon
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Problem-solving","Communication","Analytical thinking","Resilience"]

Deliver high-touch customer support for a spend management platform by resolving issues via chat, email, and phone, troubleshooting product problems, and escalating when needed. Share customer insights to help improve product development, act as the voice of the customer, and contribute to a growing knowledge base. You’ll work in a collaborative Customer Experience team, supported by tools like FreshWorks, Intercom, or Zendesk, while learning the product deeply in your first months.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Pleo
Pleo
17 hours ago

Customer Support Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver high-touch customer support for a spend management platform by resolving issues via chat, email, and phone, troubleshooting product problems, and escalating when needed. Share customer insights to help improve product development, act as the voice of the customer, and contribute to a growing knowledge base. You’ll work in a collaborative Customer Experience team, supported by tools like FreshWorks, Intercom, or Zendesk, while learning the product deeply in your first months.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Interact directly with customers via chat, email, and phone to deliver an effective, easy, enjoyable experience.
  • •Troubleshoot and resolve customer issues related to the product; escalate to internal teams when needed.
  • •Provide feedback and support cross-functional product development using customer insights.
  • •Share learnings and contribute to the knowledge base to improve team growth and knowledge sharing.
  • •Report to the Customer Support Lead and collaborate with teams across the company, including Customer Success and Product.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid LeavePaid Parental

Key Requirements

  • •Provide fantastic, high-touch support over live chat, email, and phone.
  • •Use a persistent, analytical approach to solve customer problems.
  • •Explain complicated issues in the simplest terms.
  • •Be tech-savvy and resilient in a fast-paced, fast-changing environment.
  • •Have support tool experience (FreshWorks, Intercom, or Zendesk) and experience in accounting/bookkeeping/fintech or related SaaS products.
Experience:SaaSFintechAccountingBookkeeping
Skills:Customer focusProblem-solvingCommunicationAnalytical thinkingResilience
Languages:EnglishGermanDanishSwedishSpanish
Tech Stack:FreshWorksIntercomZendeskChatEmailPhoneSaaS

Company Brief

Pleo
Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Copenhagen, Denmark
Founded: 2015
WebsiteLinkedIn