Technical Customer Success Manager, Mid-Market

Hyperbound
San Francisco
Workplace: OnsiteFull timeUSD 130,000 - 160,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Ownership","Relationship-building","Responsiveness","Problem-solving","Communication"]

Own a portfolio of 25–40 mid-market customers and guide them from kickoff to first live cohort, ensuring their reps adopt Hyperbound. Provide first-line technical support by discovering issues, reproducing bugs, and filing clean tickets. Drive retention through usage reviews, health monitoring, and feedback loops to product—while partnering with an account manager on expansion and renewal signals.

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FursaFursa
Hyperbound
Hyperbound
1 day ago

Technical Customer Success Manager, Mid-Market

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of 25–40 mid-market customers and guide them from kickoff to first live cohort, ensuring their reps adopt Hyperbound. Provide first-line technical support by discovering issues, reproducing bugs, and filing clean tickets. Drive retention through usage reviews, health monitoring, and feedback loops to product—while partnering with an account manager on expansion and renewal signals.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own mid-market customers (25–40), guiding implementations from kickoff through first live cohort.
  • •Drive adoption via check-ins, usage reviews, feature demos, and behavior-change plays for reps and managers.
  • •Provide first-line technical support: discover issues on calls, reproduce problems, and file clean tickets; solve what can be handled in-product or via playbooks.
  • •Capture customer feedback and ensure it reaches the product team.
  • •Monitor account health (active users, caller counts, milestones) and surface expansion/renewal risk signals for the account manager.

Pay and Benefits

Salary: USD 130,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveEquityCommuter Benefits

Key Requirements

  • •Comfort with the technical side: read logs, reproduce bugs, work through configuration, and explain issues clearly to customers and engineers.
  • •Understands how sales teams run, including quotas, onboarding, and coaching cadences.
  • •Can remove customer blockers independently rather than routing them elsewhere.
  • •Ability to manage around 40 accounts while tailoring approach intentionally.
  • •Background in sales enablement, revenue enablement, or GTM ops, plus experience rolling out tools/methodologies to get reps to use them.
Skills:OwnershipRelationship-buildingResponsivenessProblem-solvingCommunication
Tech Stack:SSOSCIMSlack

Company Brief

Hyperbound
Builds an AI Sales Performance OS that analyzes sales calls, generates custom AI roleplays and coaching, and automates call scoring to upskill revenue teams and scale enterprise sales coaching.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
WebsiteLinkedIn