Service Specialist

Aon
Brisbane
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem solving","Analytical skills","Attention to detail","Customer service"]

Provide administration and client service support to Account Brokers and a team of Client Executives and Client Managers with varied insurance/risk portfolios. Assist with client communications by phone, email, and face-to-face, and support policy pre-renewal, renewal, and post-renewal activities. Prepare, lodge, and invoice insurance policies, support tender and renewal processes, and help manage key relationships to enhance the client experience.

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FursaFursa
Aon
Aon
7 hours ago

Service Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide administration and client service support to Account Brokers and a team of Client Executives and Client Managers with varied insurance/risk portfolios. Assist with client communications by phone, email, and face-to-face, and support policy pre-renewal, renewal, and post-renewal activities. Prepare, lodge, and invoice insurance policies, support tender and renewal processes, and help manage key relationships to enhance the client experience.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide administration support to Account Brokers regarding client insurance and risk needs
  • •Communicate with clients via phone calls, emails, and face-to-face meetings to support insurance requirements
  • •Support insurance policy pre-renewal, renewal, and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, and renewal reports
  • •Prepare, lodge, and invoice insurance policies accurately and on time
  • •Attend client meetings and support tender processes, renewals, claims, and other insurance broking duties

Key Requirements

  • •General insurance experience and a passion for client service
  • •Strong administration and customer service skills
  • •Experience supporting Senior Brokers with client accounts
  • •Client service, underwriting, claims, or insurance broking experience
  • •Tier 1 insurance qualification (or willingness to achieve it upon commencement)
Experience:InsuranceInsurance broking
Skills:CommunicationProblem solvingAnalytical skillsAttention to detailCustomer service
Languages:En-us

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor