Inside Sales - Channel Account Manager (m/f/d)

Sophos
Wiesbaden
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Prioritization","Conflict handling","Negotiation","Customer focus"]

Manage Sophos Local Partners through phone and email to drive revenue, partner satisfaction, and growth within the partner base. Profile and classify partners in the CRM for targeted communications, support forecasting and channel planning, and respond quickly to inquiries including urgent quotes. Identify upsell/cross-sell and renewals, enable partners via the Partner Portal, and maintain accurate activity in Salesforce while occasionally attending partner events in the Wiesbaden area.

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Sophos
Sophos
4 days ago

Inside Sales - Channel Account Manager (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Manage Sophos Local Partners through phone and email to drive revenue, partner satisfaction, and growth within the partner base. Profile and classify partners in the CRM for targeted communications, support forecasting and channel planning, and respond quickly to inquiries including urgent quotes. Identify upsell/cross-sell and renewals, enable partners via the Partner Portal, and maintain accurate activity in Salesforce while occasionally attending partner events in the Wiesbaden area.
Location: Wiesbaden
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide account management to Sophos partners via phone and email to ensure excellent service.
  • •Profile and work with partners to grow business and promote new Sophos products/mindshare.
  • •Offer knowledgeable advice to Sophos resellers and clearly articulate Sophos’ value proposition to partners.
  • •Support channel planning and forecasting for assigned partners with the Territory Account Managers Mid Market team.
  • •Maintain CRM accuracy (Salesforce), identify upsell/cross-sell and renewal opportunities, and enable partners using the Partner Portal.

Key Requirements

  • •First working experience in a sales or customer service environment, ideally in IT/software.
  • •Strong telephone skills.
  • •Experience using a CRM system and Excel.
  • •Strong communication skills in German and English, verbal and written.
  • •Ability to prioritize, handle conflicts/escalations, and negotiate effectively.
Experience:IT/software
Skills:CommunicationPrioritizationConflict handlingNegotiationCustomer focus
Languages:GermanEnglish
Tech Stack:CRMSalesforceExcelSophos Partner Portal

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos
Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Abingdon, United Kingdom
Founded: 1985
WebsiteLinkedIn