VIP Relationship Manager

Bybit
Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Client relationship management","Communication","Written communication","Multitasking","Work under pressure"]

Own the VIP customer experience for a portfolio of global high-value clients in the MENA region. Build long-term relationships through frequent communication, drive client acquisition and retention, and develop customer service processes and reporting. Analyze client behavior to uncover needs, produce customer analysis reports, and coordinate with cross-functional stakeholders to deliver excellent service solutions. Bring sales and client service experience from international finance and stay current with crypto market trends.

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FursaFursa
Bybit
Bybit
1 day ago

VIP Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own the VIP customer experience for a portfolio of global high-value clients in the MENA region. Build long-term relationships through frequent communication, drive client acquisition and retention, and develop customer service processes and reporting. Analyze client behavior to uncover needs, produce customer analysis reports, and coordinate with cross-functional stakeholders to deliver excellent service solutions. Bring sales and client service experience from international finance and stay current with crypto market trends.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Perform client acquisition and manage relationships for a portfolio of global VIP clients.
  • •Build and expand relationships with existing clients through frequent, sustained communication.
  • •Develop and track customer service processes, systems, and management rules for key customers.
  • •Analyze client behavior to identify unspoken needs and prepare customer analysis reports.
  • •Liaise with stakeholders across departments to deliver optimal service solutions and customer experience.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Manage a portfolio that includes institutional clients, high net-worth individuals, and private bank customers with brokers, futures institutions, or commercial banks.
  • •Experience working with trading platforms or exchanges is highly advantageous.
  • •Prior sales and client services experience with an international financial background (banking, investments, etc.) is preferred.
  • •Strong communication and written skills.
  • •Ability to work under pressure and meet tight deadlines while multitasking effectively.
Experience:CryptocurrencyCrypto industryFinancial servicesTrading platformsExchangesInternational banking
Skills:Client relationship managementCommunicationWritten communicationMultitaskingWork under pressure
Languages:English

Company Brief

Bybit
Operates a cryptocurrency exchange and trading platform offering spot, derivatives, copy trading, and related digital asset services for retail and institutional users. The platform focuses on high-liquidity crypto markets, trading tools, and Web3-related products.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Founded: 2018
WebsiteLinkedIn