Cross Technology Managed Services Engineer (L1))

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Client-centric approach","Communication","Active listening","Discipline","Positive outlook"]

Provide first-line, client-facing support for standard and low-complexity IT incidents and service requests, aiming for zero missed service-level agreement conditions. Monitor client infrastructure across multiple technology domains (cloud, security, networking, applications, collaboration), diagnose root causes, and resolve via phone, ITSM tickets, or chat. Perform routine maintenance like patching and configuration changes, update knowledge articles, and support disaster recovery activities and test readiness.

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FursaFursa
NTT
NTT
2 weeks ago

Cross Technology Managed Services Engineer (L1))

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide first-line, client-facing support for standard and low-complexity IT incidents and service requests, aiming for zero missed service-level agreement conditions. Monitor client infrastructure across multiple technology domains (cloud, security, networking, applications, collaboration), diagnose root causes, and resolve via phone, ITSM tickets, or chat. Perform routine maintenance like patching and configuration changes, update knowledge articles, and support disaster recovery activities and test readiness.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact, proactively identify, investigate, and resolve technical incidents and service requests.
  • •Monitor client infrastructure and solutions, detecting problems/errors before or as they occur, and handle assigned first-line incidents.
  • •Provide telephonic, ITSM ticket, or chat support, escalating incidents when necessary and driving efficient, complete resolutions.
  • •Perform maintenance activities such as patching and configuration changes to keep client systems running smoothly.
  • •Work across two or more technology domains (cloud, security, networking, applications, collaboration) and support disaster recovery functions and tests.

Key Requirements

  • •Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in a medium to large ICT organization.
  • •Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • •Proficient at handling tickets day-to-day using defined SOPs, resolving issues using knowledge articles/SOPs.
  • •Good understanding of using ITSM tools.
  • •Bachelor’s degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
Education:Bachelor's
Skills:Client-centric approachCommunicationActive listeningDisciplinePositive outlook
Tech Stack:ITILITSMITSM toolsITSM ticketsIT infrastructureManagement agentsCloudSecurityNetworkingApplicationsCollaborationData centreStorageRedundancyDisaster recoveryDisaster recovery testsKnowledge articlesSOPsPatchingConfiguration changes

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn